Get the Intelligence You Need to Manage Global Voice Performance
Comprehensive voice analytics turn call data into actionable insights across numbers, geographies, and more—so you can optimize resources, improve service quality, and support customers everywhere you operate.
Trusted by the World’s Leading Enterprises
Unlock Actionable Insights
Turn call data into clear insights that improve CX and team productivity.
Numbers Report
Track traffic and performance by number. See inbound and outbound activity, duration, and connectivity rates. Identify top numbers, countries, and SIP trunks to make smarter routing and staffing decisions.
Geographic Report
Visualize engagement by region. Understand where calls are coming from and going to—down to the country, city, and area code. Allocate resources where customers need the most support.
Concurrent Calls Report
Monitor simultaneous call activity. Get real-time visibility into peak usage and live call loads. Spot spikes or drops that may affect service quality and optimize capacity planning.
Layer on Quality & Testing Capabilities
Call Insights
Get comprehensive metrics (MOS, jitter, packet loss) to track quality by number and identify issues before they impact operations.
In-Country Number Testing
Automate or test numbers on-demand across 100+ countries to ensure numbers are working as expected – and reduce outage time when they’re not.
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AVOXI Premium
Voice Platform
See how easy global voice solutions can be with our
modern cloud voice platform.
