Customer Service Call Center Software

By Colby Branum |

Customer Service Call Center Software

AVOXI Genius is your effective, affordable, and easy-to-use customer service call center software. Try customer service call center software completely free for 30 days!

Create unlimited IVR menus, prompts, and scripts to guide your callers

Route customers to the right agent every time with automatic call distribution

Monitor and coach your team with live call monitoring and call recording

Enjoy affordable pricing per user and amazing VoIP telephony rates worldwide

No setup fees, no minimum contracts. Try our customer support call center software risk-free!

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OVERVIEW     FEATURES     SOLUTIONS     INTEGRATIONS

Customer Service Contact Center Software

Customer service call center software makes it easy to handle your inbound and outbound calls, manage your customer service agents, monitor performance, and more from an intuitive, cloud-based contact center platform. AVOXI's customer service contact center software integrates with your CRM and other business tools, making it easier for your agents to create better conversations.  With AVOXI, setting up your customer service call center solution is quick, easy, and affordable. Enjoy a free 30 day trial of our call center support software and see just how easy managing a customer service call center can be.

Customer Service Call Center Software for Effective Call Management

AVOXI's customer service call center software boosts customer satisfaction by guiding callers to the right information or agent every time.

  • Unlimited IVR: Create limitless IVR menus, prompts, and scripts to route your customers to the right agent.
  • Custom Call Routing: Customize your call distribution system with skills-based, time-based, and other routing options to guide your callers.
  • Boost Customer Satisfaction: Take advantage of ACD and IVR to reduce the number of call transfers and improve caller self-service.

Improve Productivity with Call Monitoring and Analytics

AVOXI Genius is the service center software built to improve your communications and agent performance right away:

  • Live Call Monitoring: Monitor agents, calls, and call statuses in real-time and live coach with call whisper and call barge.
  • Advanced Analytics: Get real-time and historical views on calls answered, average waiting time, average talk time, and more. 
  • Quality Assurance: Take advantage of call scoring and call dispositions to measure agent performance.
  • Easy Self-Service: Instantly add or remove agents or phone numbers, edit users' individual access to features, and more from your online interface.
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Integrate Your Customer Service Call Center Software

Our call center support software CRM integration simplifies workflows, reduces human-errors, and improves the productivity of your agents. 

  • Automatic Call Logging: Give your agents more time for the work that matters most. Review call details, follow-ups, and call recordings within your CRM.
  • Screen Pops: Better help your customers with screen pops to get caller information from your CRM to contextualize conversations.
  • Improved Analytics: Get better analytics by automating tasks in your CRM to improve data quality when running reports.

Set Up Your Customer Service Call Center Software in Minutes

With AVOXI, setting up your call center software for customer service is easy and affordable. Get more for less when you choose AVOXI:

  • Launch your new customer call center software in minutes
  • Integrate your service center software and CRM in a few clicks
  • Instantly add virtual numbers from 160+ countries and enjoy amazing call quality for competitive rates worldwide
  • Save big with no setup fees, no minimum contracts, and incredibly affordable user licenses

TESTIMONIALS

"Be careful David I will come and TAKE your staff 😄 I told you before THEY ARE THE BEST I have ever dealt with and I have super high standards..."

Marcus D.

Mediclinic Software

We want you to know that we are very pleased with the quality of service your company provides, efficient and responsive. We are more than happy to recommend your company to other businesses.

Angeline H.

Aigh Vie Limited

He was very helpful and I felt like he was managing only my account. Excellent customer service, checked to see if everything was ok and emailed to double-check and offer further assistance. I would recommend AVOXI to other businesses because of my experience and with all the staff I interacted with.

Pamela G.

Raven Luxury Events Inc.

We have used many business global Voip phones service to make calls in Asia Pacific regions and so far AVOXI is the best. Consistent calls clarity, good price and phone features. Most of all, if you do need help from their customer support, they have good technical knowledge which is rare these days

Lee S.

Source: GetVoIP

Very happy with the service. Every time I call I get a friendly rep willing to help. My last call was a great experience, really helpful. Thank you very much.

Andres C.

Greenhouse Bets

We are happy to see that every once in a while when we encounter an issue, there is someone there to help us solve it.

Marian C.

Corporate Counseling Services

Interested in Custom Pricing for Your Customer Service Support Software?

Interested in trying our customer service support software, but not sure if our platform has every feature or integration you're looking for? Speak with one of our in-house experts to request new features or a custom pricing plan.

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Why So Many Businesses Choose Our Customer Contact Center Software

There's good reason why over 5,000 companies around the world trust AVOXI as their business VoIP and customer service call center software provider.

Fast Implementation

We're removing the complexity from customer service contact center software. Implement a customer service call center in days and start simplifying your workload right away. 

Cost Reduction

Finally, running a customer service support software can be easy and affordable. Affordable plans, globally competitive telephony rates, and no setup fees or minimum contracts make it easy to reduce contact center costs with AVOXI.

Dedicated Support

Every service center software customer gains access to 24/7 support with our in-house team of experts, as well as a dedicated account expert focused on your specific business needs.

Simplified Integration

AVOXI removes complexity from your workflows. Choose from 50+ CRM and Helpdesk tools to integrate with your service center software. Easily manage your agents, phone numbers, and metrics from one interface. 

World's Largest Coverage Area

With a VoIP telephony network covering 160+ countries, no contact center provider gives you the reach that AVOXI does. Enjoy amazing call quality for affordable rates worldwide.

Innovative Feature Roadmap

AVOXI is on a mission to make customer communications easy and available for small businesses, enterprises, and call centers worldwide. Our engineers are constantly rolling out new features and platform improvements.

Common Questions About Call Service Center Software

More Than Just a Customer Service Call Management System

AVOXI Genius is more than just a customer service call management system. It's a complete

customer service contact center solution built to improve team performance and simplify your work.

Virtual Phone Numbers

Call Center Software Integrations

VoIP Number Porting

Try the Top Customer Service Call Center Software Risk-Free

See our customer service call center software in action and find out just how easy managing your contact center can be!