Call Forwarding Software
Call Forwarding
Create seamless call flows in the cloud with the top phone call forwarding system for businesses. Upgrade your caller experience from an award-winning call forwarding platform today.
Trusted by Over 5,000 Global Brands
The Best Call Forwarding Software for Business
Call forwarding refers to a suite of features included in VoIP phone systems where incoming calls are automatically transferred to a specific user, queue, virtual attendant, or voicemail based on customizable distribution rules. Call forwarding software for business makes it easy to tailor your caller experience around the world.
AVOXI's award-winning call management platform includes advanced call divert options, inbound & outbound voice, and a complete suite of business phone features. Powered by a world-class VoIP network, AVOXI's call forwarding platform is easily set up and integrated with your existing technologies. Spend less on calls and get more in features with secure call divert software for business.
Local to Global Call Forwarding Service
Anywhere your business grows, AVOXI keeps you ready to connect. Instantly assign local, national, or toll free call routing numbers across 170+ countries.
All the Business Features You Need
The AVOXI platform's call forwarding system includes automatic call forwarding rules, skills-based routing, unlimited IVR menus, call tracking and many more business phone features.
Disruptive Voice Pricing
No setup fees, no minimum contracts, and no funny business. Just exceptional call divert technology at affordable pricing.
Easy-to-Integrate Technology
Whether you're upgrading your existing setup or starting from scratch, AVOXI makes it easy to start and scale. Launch in minutes, manage all your carriers in one place, and integrate your CRM and business tools to elevate your teams today.
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The Call Redirection Software Preferred by Businesses Around the World
"Easy to use, great customer support, and reasonable pricing
that can be customized according to usage."
Patricia Neo | Hyatt Corp.
"In comparison to other similar services existing on the market
AVOXI definitely makes a difference on every level."
Capucine Golicheff | BNP Paribas
"AVOXI makes it easy to add/remove user licenses, easy to set up call routing,
virtual attendants and is very scalable without the need for large capital investments."
Andy Dao | Crown Worldwide
"AVOXI support and sales agents always take time and patiently walk us through our questions and issues. Unlike some providers who often just brushed off 'silly' questions and don't bother to address each question or query raised."
Wey Jing Ho | World Link Communications
Award-Winning Call Divert Software
With 20 years of international communications experience we know first-hand what it takes for companies small and large to deliver exceptional customer experiences.
2021 Voice
Excellence Award
Contact Center
Emerging Favorite
A Remote Call Forwarding System for Any Business Need
With multiple points of presence around the globe and an established network of local carriers to reach customers in more than 170 countries,
AVOXI delivers the most expansive and reliable voice solutions on the market.
Complete call management system for growing businesses.
Call Forwarding for Contact Centers & Global Teams
Programatic call forwarding rules for automated work flows and integrated applications.
Hosted SBC, white-glove onboarding, and dedicated voice solutions for Microsoft Teams.
Gets answers to the most-asked questions about call forwarding.
Remote Call Forwarding System for Any Business Need
With multiple points of presence around the globe and an established network of local carriers to reach customers in more than 170 countries,
AVOXI delivers the most expansive and reliable voice solutions on the market.
Complete call management system for growing businesses.
Call Forwarding for Contact Centers & Global Teams
Programatic call forwarding rules for automated work flows and integrated applications.
Hosted SBC, white-glove onboarding, and dedicated voice solutions for Microsoft Teams.
Gets answers to the most-asked questions about call forwarding.
A Call Divert System Designed for Growing Businesses
Unlimited IVR / Virtual Attendant
Stop paying add-on fees for new virtual attendants. Create unlimited IVR menus and let callers to divert themselves to the right contact.
Customizable Call Forwarding Rules
Set up automatic call forwarding with time, priority, and skills-based routing. Customize ring rules and answer calls from anywhere.
Complete Call Management System for Small Business
Access advanced call forwarding rules, historical reports, call tracking analytics, and more business features from an intuitive cloud interface.
Redirect Calls from 170+ Countries
Assign call diverting rules for local, national, and toll free numbers, available across 170+ countries.
Secure, High-Quality Voice Forwarding Anywhere Business is Done
Remote Call Forwarding Across the World
Upgrade your caller's experience with intelligent call distribution features like priority and skills-based forwarding rules.
Unified Global Phone System
Unify your multi-office communication systems in the cloud. Manage global teams from anywhere with an internet connection.
Intuitive Interface for Bulk Number Management
Easily manage bulk phone numbers and call flows from the cloud. Automate workflows with AVOXI's phone number API, VoIP integrations, and scheduled reports.
Secure, World-Class VoIP Network
With a 4.2 Global MOS score, AVOXI sets the standard for global call quality and security. Business calls routed over AVOXI's network include secure call encryption, real-time fraud-monitoring and proactive alerts triggers for abnormal traffic.
Divert Calls Anywhere with Remote Forwarding Numbers in 170+ Countries
Get the right type of virtual number for your company anywhere you need it.
Not all international telephone number options may be displayed below, please contact us for additional coverage requests.
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Every Feature Your Business Needs for Flawless Call Management
The AVOXI platform is more than a phone call forwarding program, it's your complete business communications platform in the cloud.
Phone Call Redirection FAQs
Platform users can transfer inbound phone calls from toll free, national, and local numbers available in 170+ countries. Outbound calling is available in virtually every country.
Telephone number forwarding can be set to:
- Specific users
- Call groups or queues
- External phone numbers
- Virtual attendants
- Voicemail
- VoIP / SIP address
Calls can be transferred to multiple international locations at a time.
Yes, phone number API allows AVOXI to integrate with virtually any CRM and business application in your tech stack. Prebuilt integrations are available for dozens of popular platforms, including:
- Salesforce CRM
- Zendesk Support
- Hubspot
- Microsoft 365, Dynamics, and Teams
- Zoho CRM
Yes! For guaranteed outbound caller ID, choose any number labeled "TrueLocal" in the shopping cart. TrueLocal numbers are 2-way SIP trunk numbers with local origination and termination, ensuring caller ID works as intended every time.
Outbound caller ID may work even when using numbers not labeled TrueLocal. However, we can only guarantee proper CNAM when using TrueLocal numbers.
Yes, you can set up automatic call forwarding from virtually any phone system setup.
For more information, see how to configure SIP trunks in AVOXI. Options for system-specific configuration instructions are included at the bottom, including:
- 3CX SIP Trunk Configuration
- FreePBX SIP Trunk Configuration
- Twilio SIP Trunk Configuration
- Asterisk SIP Trunk Configuration
- Five9 SIP Trunk Configuration
- Talkdesk SIP Trunk Configuration
- Genesys SIP Trunk Configuration
In addition to the best remote call forwarding software for business, popular services from AVOXI include enterprise SIP trunking and cloud contact center software.
Try the Top Call Forwarding System for Business Today
Look around the AVOXI platform and see what a modern call forwarding system can do.
Talk to us today to learn about your free trial offer!
Call Forwarding Overview
Have you ever missed an important phone call because you were away from your desk or unable to answer your phone? That's where call forwarding comes in handy. Call forwarding is a feature that allows you to redirect incoming phone calls to another phone number or voicemail.
Call forwarding is especially useful for professionals who are always on the go, as it ensures you never miss an important call. You can set up a call forwarding system to automatically forward calls to a designated phone number, and there are even call forwarding software options available for those who prefer to manage their calls digitally. With call forwarding, you can stay connected and accessible no matter where you are.
What Is Call Forwarding For Business?
Business call forwarding, also known as call diversion, is a popular telecommunication feature that allows businesses to redirect their incoming calls from one phone number to another. This can be achieved via a call forwarding system or software and is an effective way of ensuring that no important calls are missed, regardless of the location of the employees or the time of day.
Call forwarding enhances accessibility and improves customer service, both of which are critical to the success of any business. By using call forwarding, businesses can ensure that they are available to their clients 24/7, regardless of where their employees are.
Call Forwarding Examples
Let's consider some practical examples of how businesses can use call forwarding. Contact centers can use call forwarding to ensure that their customers are always connected with an available agent, regardless of where they are physically located. This can help to reduce wait times and improve customer satisfaction levels.
- Remote workers can also benefit from call forwarding by ensuring that they never miss important calls, even when they are not in the office. They can forward calls to their mobile devices or home numbers, allowing them to stay connected with their colleagues and clients.
- Multi-location businesses can use call forwarding to manage calls effectively across different locations. For instance, calls can be routed to the closest location, ensuring that customers are always connected with the most appropriate employee.
- Call forwarding can be especially useful during peak times when call volumes are high. Businesses can set up call forwarding rules that ensure that calls are automatically redirected to available employees, reducing wait times and ensuring that customers are not left hanging on the line.
Call forwarding is a powerful tool that can help businesses to enhance customer service, increase productivity, and manage calls more effectively. By using call forwarding systems or software, businesses can ensure that their customers are always connected with the right person at the right time, regardless of where employees are located.
How Much Does Call Forwarding Cost?
It’s also very important for businesses to understand the financial resources required to properly implement call forwarding. Call forwarding costs can vary depending on a variety of factors, and understanding each of these factors is crucial to making informed decisions about implementing call forwarding.
When exploring different pricing models, businesses should weigh the pros and cons of each option carefully. One key factor that can impact call forwarding cost is the service provider's pricing structure. Some providers may charge per-minute fees, while others may offer monthly subscription packages or bundled options that include additional features like voicemail or call analytics. It's important to compare pricing structures and choose a provider that offers the best value for the specific needs of your business.
The number of calls you forward can also influence call forwarding costs. Higher call volumes may result in higher fees, so it's important to consider the expected call volume and budget accordingly. Per-minute charges may be more cost effective for businesses with lower call volumes, while monthly subscription fees may offer better value for businesses with higher call volumes.
Another important factor to consider is the destination of the forwarded calls. International call forwarding can be more expensive than local forwarding, so businesses should take this into account when selecting their call forwarding provider.
It’s also important to be aware of any additional features or customization options that may impact call forwarding costs. Some providers may offer additional services, such as call recording or advanced routing options, which often come with additional costs.
It's also crucial to be aware of potential hidden fees associated with call forwarding. Providers may charge setup fees, activation fees, or termination fees, and exceeding certain usage thresholds may lead to additional charges. Carefully reviewing the terms and conditions of the provider can help businesses avoid unexpected costs.
Understanding call forwarding cost is an important aspect of selecting the right provider and implementing this useful feature into your business. By considering each of the factors that affect the cost, businesses can make informed decisions about call forwarding and ensure that they are getting the best value for their money.
Best Call Forwarding Service
Call forwarding services are essential tools for businesses that rely on phone communication to interact with customers and clients. This can save time and ensure that each caller is connected with the most appropriate team member, regardless of their location. Get the best call forwarding service for business with AVOXI today!