The Role of AI in Reducing Agent Handle Time: Revolutionizing Cloud-Based Contact Center Efficiency Contact centers are constantly under pressure to improve efficiency while maintaining high levels of customer satisfaction. One key metric that significantly impacts operational costs and customer experience is agent handle time. As organizations strive to optimize this crucial performance indicator, artificial…

Global Voice for Zoom: Enhancing International Telecom for Zoom Enterprise and Contact Center Customers It’s no secret that Zoom has grown to great heights when it comes to video and now even voice.  When reviewing the market for unified communications as a service (UCaaS) and contact center as a service (CCaaS), Zoom is now seen…

Company Wellness Solutions Expands Reach, Brings Wellness Relief to More Clients with AVOXI Company Wellness Solutions, a leading South Africa-based wellness and employee assistance program (EAP) provider, leans on AVOXI’s global communications platform to connect its international clientele’s staff with its network of medical professionals, legal advisors, and counselors from their call center. Establishing a…

Destinia Taps into New Markets & Strengthens Global Communications with AVOXI’s All-in-One Platform Destinia, a Spanish online travel agency, depends on AVOXI’s global communications platform to connect its travelers with reservation agents throughout their various call centers. Since 2014, Destinia has relied on AVOXI’s robust international coverage and feature-rich technology to modernize its worldwide communications…

It’s a lot of responsibility to manage a software stack and stay ahead of strategy when you’re having to navigate an ever-changing workforce, adapt to new IT infrastructure and telecom compliance standards. Add in a limited pool of available tech talent plus an in-house team stretched thin from a growing backlog, how do you ensure…

The past two years have spurred rapid investment in improved phone systems and cloud communication technologies. 2022 is expected to be the year of accelerated scale and optimization of existing tools and processes to keep pace with the ever-growing needs of your customers and remote workforce.  Are you prepared?  In our latest eBook, we’re addressing…

Get a comprehensive analysis of global voice for customer service and sales based on a survey of 371 IT and voice decision-makers across 11 countries and 18 industries, The State of International Voice for the Contact Center offers a global perspective and in-depth analysis of the current landscape and future trends shaping contact center voice for multinational…

Resource Library    Webinars    International Voice Without Compromise See How Easy Global Voice Solutions Can Be We’re on a mission to simplify the complexities of telecom one business at a time. Contact us today and see what a modern cloud voice platform can do for you.

Resource Library    Webinars    Product Tour: AVOXI Premium Voice Platform Play Video See How Easy Global Voice Solutions Can Be We’re on a mission to simplify the complexities of telecom one business at a time. Contact us today and see what a modern cloud voice platform can do for you.