Voice Benefits of Moving Your Enterprise to the Cloud
67%. That’s how many of your competitors are running their global enterprises in the cloud.
If you’re not part of this group, you should be. The cloud makes contact center voice processes more efficient and reliable, empowering you to scale your business reach faster than ever before using VoIP. It’s also lowering Total Cost of Ownership (TCO) with automated infrastructure and consolidated carrier relationships.
Cloud voice is already providing global companies more value than their legacy infrastructure. See why you should move your enterprise voice to a cloud environment.
1. Scale Number Inventory and Global Reach
As your enterprise expands, your number portfolio must do the same. Working with a cloud telephony service provider makes provisioning and managing business phone numbers and carriers easy because of…
→ Increased Flexibility: Customize your enterprise telephony services within your preferred voice platform.
→ More Scalability: Turn up or turn down your voice coverage as necessary to align with your business needs.
→ Better Global Reach: Add, port and SIP your phone numbers to more countries and cities, within minutes.
2. Create a Connection to Existing Infrastructure
You can improve collaboration, lower costs and scale your existing voice infrastructure with a cloud telephony service provider. Creating connection points can be done via SIP trunking or direct routing.
→ Global SIP Trunking: SIP trunks integrate with your existing hardware or software enterprise voice phone system, providing you the full benefits of the cloud without eliminating the infrastructure you already have in place.
→ Direct Routing: Just like with SIP, you can integrate Microsoft Teams with your global voice service to expand outbound coverage. The benefits include:
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- Ways to consolidate communications into one platform
- Bringing over existing carriers
- Fast and easy deployment across your global network
- Cost-effective solution to grow your voice coverage
You can do a lot with Microsoft Teams Direct Routing. Check out our webinar to learn more about how your enterprise telephony and MS Teams can strengthen your communications.
3. Access the Platform from Anywhere
Cloud voice is available as long as you have an internet connection. You and your teams can access it from anywhere, making the cloud an extremely flexible solution, especially if your company leverages remote or hybrid work models.
4. Self-Service Enterprise Telephony
There are some tasks you’d rather do yourself instead of dialing support. Cloud telephony service providers get that, which is why many have self-service resources so you can resolve issues conveniently on your own time. Through a user-friendly interface, you can…
- Instantly add or remove phone numbers
- Assign and edit users’ individual access
- Manage in-country documentation and purchase orders
- Open support tickets directly from the platform
- Uncover self-help troubleshooting tips from the online library
- Enable multi-factor authentication (MFA) for additional security measures
- Automate voice network team workflows
5. Manage Global Call Routing from an Intuitive UI
Manage and optimize everything about your global call routing directly from an intuitive user interface (UI). A few features that can help you do so include:
→ IVR: Create automated greetings, menus and call flow distribution to move callers to the right destination and best agent.
→ Ring Groups: Set up ring groups to ensure all incoming calls are routed the most effectively for your business needs and for optimal customer experience. Some ring groups to consider…
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- Round Robin: Calls will sequentially ring to the available queue agents based on the order in the queue until the call is answered.
- Fewest Answered Calls: Calls will be forwarded to the queue agent with the least amount of handled calls.
- Ring All: Calls will ring to queue members simultaneously until it’s answered.
6. Gain More Autonomy Over Call Data
Global voice service in the cloud offers users more autonomy over call data with features that enable you to monitor, track and take action on data in real-time.
What should you look for?
→ Number reports: Measure your call traffic patterns and usage across all your numbers and global contact centers. Schedule and share those insights automatically with stakeholders in your organization.
→ Call recording: Review and analyze call recordings for quality assurance, training and compliance purposes.
→ Call traffic QoS: Identify and troubleshoot network congestion areas before it impacts your quality of service (QoS).
→ Improved call quality & network stability: Route calls through local data centers for stable and high-quality network voice services.
→ Call detail records (CDR): Get monthly reports of call origination and termination, when the calls took place and the agents or teams that handled the calls.
7. Stay Compliant Everywhere You Operate
Working with personal information? Enterprise voice providers have the resources to ensure your multinational companies remain in compliance with managing calls, as well as recording and storing call data with sensitive and personally identifiable information.
→ Compliance Certifications: VoIP providers maintain compliance certifications to demonstrate that their platform adheres to global data privacy and storing regulations in accordance with in-country and industry standards.
→ Audit Trails: Your cloud service provider should offer detailed audit trails that allow you to monitor who is accessing sensitive call data and what they are doing with it.
8. Receive Always-On Voice Service
Another main draw of cloud-based enterprise voice is reliability. Because most organizations depend on phone interactions to conduct operations, always-on global voice service is vital even in the event of a disaster.
This is why cloud telephony service providers have disaster recovery and business continuity plans in place. A few built-in safeguards in place include:
→ Geo-Redundancy: Cloud-based voice is routed through multiple data centers, which means your call traffic and data are protected even if a server fails. It’s highly effective in helping businesses avoid service issues and downtime.
→ Regular backups: Providers often perform regular backups of your data to ensure that it can be restored in the event of a disaster. These backups may be stored in a different location than your primary data to further protect against loss.
→ Disaster recovery planning: Providers often have comprehensive disaster recovery plans in place that outline how they will respond to various types of disasters. This can include backup power generators, redundant network connections, and plans for data restoration.
9. Maintain a Secure and Resilient Call Network
When it comes to migrating voice to the cloud, security is likely a concern. However, cloud voice providers have made massive strides in enterprise call network security measures.
In fact, when you compare cloud voice with your on-premise, you’ll find that VoIP applications provide you with several built-in features to better protect your infrastructure, such as:
→ TLS/SRTP protocols ensure all SIP signals are encrypted and calls are difficult to manipulate.
→ Multi-factor authentication adds an extra layer of security to ward off fraud attempts and activity.
→ Secure data centers equipped with safeguards, multi-tiered and fully redundant infrastructure for better uptime.
→ Global fraud monitoring program that actively alerts users when suspicious call patterns have been identified and investigated by the provider’s internal fraud control team.
Simplify Your Enterprise Voice Infrastructure In the Cloud
With the cloud powering your communications, you can streamline your enterprise voice phone system without replacing the full infrastructure. This allows you to transition at your own pace, while still taking advantage of the cloud’s telephony efficiency and cost-saving benefits.
If you’re ready to move where your competitors are, the AVOXI Platform is here to help. Check out how you can manage and add virtual numbers in more than 150 countries with our cloud-based enterprise voice solution.
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