Phone Number Testing: Identify & Resolve Out-of-Service Status
Your business phone numbers are some of the most important assets of your contact center, and having a large portfolio to manage can make it difficult to be sure that all of your numbers are active all the time.
While virtual numbers are known for their reliability, from time to time a phone number may not be working the way it should.
Every call made to your business is critical– make sure every number in your database is confirmed in service status before it impacts customers and revenue opportunities with phone number testing.
Why Would a Phone Number Not Work? And How to Avoid It.
While rare for a VoIP number, a number may occasionally go down, leading to customer frustration. There are several reasons a number may not be working properly within your contact center voice infrastructure, such as:
- Carrier Outage: A busy signal or “dead tone” could be the result of network downtime on the carrier’s end caused by human error or a natural disaster.
- High Call Volume: An unusual call volume spike could indicate an out-of-service phone line elsewhere. As customers call in, they may be re-routed or transferred to a specified destination, creating a bottleneck of inbound calls to an unsuspecting team or agent.
- Poorly Operating Hardware: Old infrastructure, system damage, malicious programs, overheating, and user error can contribute to poor and ineffective hardware operations.
- Bad SIP Trunk Configuration: Simple protocol connectivity mistakes in your SIP trunk configuration can expose your calls to call quality issues and hackers.
You can take a proactive and time-saving approach to monitor your phone number service status and avoid failed calls. Cloud-based telephony features like phone number testing allow you to identify, confirm, and troubleshoot outages that could negatively impact your business.
Automated Phone Number Testing Ensures Working Numbers
Your phone lines are a source of revenue– they must be in good working order to ensure an excellent customer experience.
With an international phone number testing tool, you’re never left wondering if you’re missing the calls that matter most to your business. Phone number testing services on the AVOXI Platform include…
- Proactively schedule tests or test numbers on-demand to confirm the status
- Available for all AVOXI numbers types in select countries within the platform
- See immediate Pass and Fail tests from your dashboard
- Open number outage support cases directly automatically on the user interface
- No volume commitments; use number testing as much as you need
Don’t Risk Out-of-Service Phone Numbers Again
When your customers call, they expect to be greeted by an agent on the line. Dialing an out-of-service phone number is not the experience they have in mind. But sometimes one is there…deep down in your portfolio.
Number Testing from the AVOXI Platform helps global businesses stay in service by quickly identifying outages before they hurt your bottom line. When you feel confident in your network connectivity, you can reduce customer frustration and potential lost revenue from an all-in-one communications management platform. Contact us today to learn more about affordable phone number testing.
Start managing your calls within minutes when you buy your business phone numbers online. After your purchase, an AVOXI representative will contact you to confirm your account details and test your new phone number.
US/Canada: 1800 394 1980
Australia: 1800 834 558
Germany: 0800 000 0476
Israel: 1809 465 062
Singapore: 800 852 6179
United Kingdom: 0800 652 5029
