All the Ways to Keep Your Legacy Business Phone Numbers
Your phone numbers are a critical part of your contact center operations. It’s a component of your brand identity, gives your company a local presence, and most importantly, provides customers with a way to contact you regarding their most urgent needs.
But what if you’re experiencing poor call quality? Or maybe you’re tired of those expensive call rates and looking to expand? How can you retain those phone numbers your customers know so well and get the reliable service, support, and expansion opportunities you need?
AVOXI has several key cloud voice options where you can keep your long-term phone numbers and broaden your inventory as needed. Let’s explore them below.
Virtual Number Porting
Number porting is the process of transferring your existing phone numbers from your current carrier to AVOXI. It’s typically the most cost-effective, value-driven solution for businesses and also reduces management overhead through carrier consolidation. See how you can port your numbers →
Our porting team manages the entire process so you don’t have to do any of the heavy lifting.
Why choose virtual number porting?
- You require better call rates for your existing numbers.
- You want to maintain communications consistency across your customer service, sales, and marketing channels.
- You want to receive inbound and make outbound calls.
- You’re tired of the lack of support from your current provider.
- You want a better way to manage in-country regulations.
- You desire better security posture for your telecommunications.
Why port numbers into the AVOXI Platform?
We’ve made the porting process a seamless experience with benefits that include:
- Zero downtime during the number porting process
- Extended reach across 60+ portable countries
- Affordable international and local call rates
- Portability testing on up to 200 numbers simultaneously
- Documentation tracking from within your dashboard
- Call origination and termination
- Hands-on 24/5 global porting expert support and setup
- Pre-populated and customizable calling plans
- TLS/SRTP call encryption
SIP Trunking
When number porting isn’t an option, SIP trunking can be used to connect your old carrier to AVOXI. To implement this option, your legacy carrier must be SIP-compatible and receptive to connecting with a third-party platform.
Our SIP team is hands-on through the entire process, so you’re connected quickly and accurately.
Why choose SIP trunking?
- You want to eliminate high call rates and long-distance charges for inbound and outbound calls.
- You want to scale with peak demands.
- You want to modernize your phone system without replacing it.
- You need enhanced call routing functionality.
- You desire better security posture for your telecommunications.
Why integrate your legacy phone system with AVOXI?
Use our cloud-based platform to get more out of your legacy system. With integrated SIP trunking, you’ll benefit from…
- Simple no-code call traffic management
- Extended reach across 150+ countries
- Intentional failover routing for operational continuity
- Call origination and termination
- Unlimited channels per trunk
- $19.99 per trunk
- TLS/SRTP call encryption
Call Forwarding
Another option when porting isn’t available is call forwarding. This solution allows you to forward (or redirect) incoming calls automatically to other destinations based on pre-set rules on your same business phone number. It’s typically the more expensive of the three options. Depending on the situation, some companies use this as a short-term solution to transition away from that long-term number.
Why choose call forwarding?
- You have offices in several countries and time zones.
- You don’t want to miss a call when you’re away from your desk.
- You want to improve queue management so your customers don’t have to wait.
- You desire better security posture for your telecommunications.
Why use call forwarding in the AVOXI Platform?
We’ve made it so you can easily set up and redirect inbound calls to places that best suit your business needs with benefits that include:
- Extended reach across 150+ countries
- Route to several destinations: IP/SIP address, external numbers, mobile phones, voicemail, extensions, virtual attendants, call queues, and more.
- Simple rule configuration
- Call routing: time of day, round robin, least used, and ring all
- TLS/SRTP call encryption
Common Questions About Retaining Legacy Phone Numbers
It’s really simple to retain your long-term phone numbers in the AVOXI Platform. We have several ways to get started…
- Reach out to your Account Manager for a direct point of contact.
- Contact our 24/7 support team and we’ll follow up with you shortly.
- Sign-in and self-serve configuration inside our user-friendly dashboard.
For additional information, use our online resource library to learn more about virtual number porting, SIP trunking, and call forwarding.
Contact Us to Retain Your Long-Term Numbers
