New AVOXI Core Feature: Call Tracking

As a marketer, you spend valuable budget every day on advertising campaigns that bring in new leads and prospects. And with the help of your sales team, you can turn these leads into new business. But, it’s not enough to just bring in leads. If you want to continue bringing in new leads without exceeding…

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How Much Is Your Legacy PBX Costing You?

Cost of Legacy PBX Despite the evolution of modernized business communications over the past decade, many businesses still use legacy, on-premise PBX systems. What you may not realize is that a legacy PBX is not only an inconvenience; it can actually cost your company money. Legacy or not, a PBX phone system is the backbone…

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Troubleshooting VoIP: How to Fix Call Quality Issues

There are a lot of good reasons why VoIP phone systems are so popular. They run on the Internet, so you can work from anywhere. They don’t require hardware or installation, so they’re affordable. But, if you don’t have a strong Internet connection, they can present a problem when it comes to call quality. Thankfully,…

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New Feature: Salesforce Call Integration

Salesforce Call Integration As a call center manager, you know that every incoming and outgoing phone call is a crucial piece of your business’s success. Call center software helps you manage, record, and track these points of contact. But if all of that important call data is not integrated with your CRM, you’re not seeing…

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New Feature: VIP Caller

VIP Caller – White Glove Service for Top Customers   How much are your top customers worth in revenue? And what would happen to your company if they suddenly decided to stop doing business with you because of a bad customer experience? With the VIP Caller feature, now available with Smart Queue, you don’t have…

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Comparing the Top 3 Team Chat Tools

Comparing the Top 3 Team Chat Tools In any business, real time communication is key. But in today’s world, when just as many people work remotely as in a traditional office setting, it’s even more important than ever. Dozens of team chat tools have been developed in response to this growing need, but for this…

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Four Problems with Toll Free Number Reliability

Problems with toll free number reliability can be caused by lack of multiple redundant routes, dependence on a single data center, lack of failover provisioning in key server and network components, or lack of direct tier 1 carrier interconnects.  Better-equipped VoIP service providers deliver reliable toll free and local DID number service by offering multiple…

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How to Provide Toll Free Number Redundancy

Toll free number redundancy is described as highly-reliable, highly-available VoIP-based phone service. The best VoIP service providers deliver toll free number redundancy by using fully redundant routing, redundant network hardware, multiple data centers, and automatic call failover provisions. Enterprise customers who need high reliability and who want protection from network failures rely on service providers…

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