Global Voice for Amazon Connect: What Are Your Options?

By Dominic Kent |

Global Voice for Amazon Connect: What Are Your Options? As modern businesses fight to keep up with customer demand and stand out against competitors with excellent customer service, the importance of cloud-based contact centers has never been so understated. While we know that customer satisfaction equates to higher cross-sell rates and low customer churn, the…

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Global Voice for Genesys: Everything You Need To Know

By Dominic Kent |

Global Voice for Genesys: Everything You Need To Know Genesys is a regular in the Gartner Magic Quadrant for CCaaS, consistently earning recognition as a leader. Going head-to-head with giants like Amazon and cloud pureplay specialists like Five9 and NICE, presence in the top right-hand side of the quadrant is no mean feat. This alone,…

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