Posts by Katharine Kellar
9 Best Alternatives to Vonage for Global Coverage (2025)
9 Best Alternatives to Vonage for Global Coverage (2025) If you’re searching for alternatives to Vonage, you’ve likely encountered challenges with international coverage, call quality, or scalability. While Vonage is a well-known Voice over Internet Protocol (VoIP) service provider, it may not meet the needs of multinational businesses that require advanced telephony solutions, seamless global…
Read MoreCall Center Management: Best Practices and Key KPIs for 2025
Call Center Management: Best Practices and Key KPIs for 2025 Running a call center comes with the constant pressure of managing agent performance, meeting service levels, controlling costs, and delivering consistent customer satisfaction. Effective call center management is therefore crucial to ensuring seamless service and optimal efficiency. This guide outlines essential tactics and key performance…
Read MoreEnhance Your Zoom Business Phone Number with AVOXI
Enhance Your Zoom Business Phone Number with AVOXI Your Zoom business phone number is more than just a way to make calls. It’s also the backbone of your customer communications. However, even the most reliable systems hit roadblocks, such as fragmented international coverage, clunky integrations, or static features that lag behind important business needs. These…
Read MoreBest Ways to Improve International Voice Call Quality
Best Ways to Improve International Voice Call Quality Global enterprises are under increasing pressure to exceed their customers’ expectations. Given that nearly two-thirds of customers are ready to end relationships due to poor service, reliable international call quality in your tech stack is crucial for fostering productive conversations. Having a complex voice management system stands…
Read MoreNine Best Practices for Managing Global Voice
There’s a lot of responsibility managing global voice. Leverage these best practices and turn your international voice solution into a self-sustaining and strategic advantage.
Read MoreTips to Improve Your Outbound Call Answer Rate
Improve your outbound answer rate? Use these tips to ensure agents are getting connected to the local community in your newly expanded markets.
Read MoreLocal Caller ID Best Practices
Enhance your engagement with expert tips on Local Caller ID. Boost answer rates and build trust effectively.
Read MoreLocal Caller ID vs. CNAM
Your guide to local caller ID vs. CNAM. Discover differences, benefits, and how they impact caller recognition and trust.
Read MoreContact Center Phone Numbers: Best Practices to Optimize Your Global Reach
Grow your contact center’s phone number portfolio and optimize global reach using virtual number best practices. Learn how it improves your voice engagement and more.
Read MoreInternational Phone Numbers for Better Global Communications
Enhancing your global communications? Learn how the right international phone numbers can help you scale your portfolio.
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