Posts by Mike Kaplan
Nextiva Review and Top Competitors
Nextiva Review: Top Nextiva Competitors and Alternatives 2020 If you’re in the market for a business phone system or cloud call center software, there’s a pretty good chance you’ve stumbled upon Nextiva. Nextiva is one of the largest providers of business VoIP services, providing their services to over 100,000 customers. Through Nextiva is a great…
Read MoreGlobal Call Forwarding Review and Pricing
GlobalCallForwarding Review: Competitors and Alternatives (2020) If you’re in the market for business phone numbers, SMS service, or virtual phone systems, there is a good chance GlobalCallForwarding has shown up in your search. If you’re looking for a new business phone number, virtual phone system, or SMS service, there is a good chance that you’ve…
Read More7 Qualities of a Successful Call Center Agent
7 Qualities of a Great Call Center Agent Whether you want to become the best call center agent you can be, or you want to make a new hire based on the top skills and abilities a great call center agent needs, having the right people on your team saves you time and money. But…
Read MoreBest Call Management Software (2019)
Call Management Software Call management software is a business tool that allows your customers to get connected with the proper agents and help decrease wait times for those who call your business. There are a lot of options out there for call management systems and can be extremely overwhelming. We are here to help. In this…
Read MoreBest Call Tracking Software in 2019
Best Call Tracking Software in 2020: See the Top Call Tracking Services Call tracking is a method of keeping up with the success of your various marketing campaigns. Call tracking software enables businesses to see which marketing campaigns are profitable and yield a positive ROI, and which ones aren’t working as well. There are many…
Read MoreWhat is Call Queue Management?
Call Queue Management: How Can Call Queuing Help Your Business? Call queue management is the oversight of call queues to make sure customer wait time is minimal, while also ensuring fair workload distribution to the agents working. When done correctly, good call queue management can lead to reduced wait times and overall better customer experience.…
Read MoreComparing the Top 3 Toll Free Forwarding Providers
The Top 3 Toll Free Forwarding Providers Running a business can be complicated, but adding an international call forwarding service can greatly help you get your customers get in touch with the correct agents. In this post, we will outline 3 different providers that offer toll free forwarding services, as well as ourselves. For each…
Read MoreCoffee with AVOXI: Meet Katy!
Coffee with AVOXI: Meet Katy! Get to know our team over coffee with AVOXI! Our QA Engineer, Katy, addresses life in the tech community, office dynamics, and what she’s up to when she’s not running tests for AVOXI’s development team. 1. What is your title at AVOXI? I am Katy Brockmann, and I am the…
Read MoreThe Inside Story on Customer Experience Keys to Success from Annette Franz
The Inside Story on Customer Experience Keys to Success from Annette Franz In our work with contact center setups around the world, we focus on customer experience. On the road to delivering an optimal customer experience for their outside customers, many Business-to-Business (B2B) companies overlook the crucial role their employees play in this make-or-break undertaking.…
Read MoreBen Motteram on How to Measure Customer Experience: Advice from the Front Lines
Ben Motteram on How to Measure Customer Experience: Advice from the Front Lines We are excited to introduce this special guest in our cloud contact center series. With a wide array of client engagements and an extensive background in telecom and IT industries, Customer Experience Expert Ben Motteram excels at measuring the customer experience. He…
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