Posts by Mike Kaplan
SMS Software Price Guide
SMS Software Pricing (2022 Guide) What Does Business Texting Cost? For nearly 20 years, we’ve helped companies around the world improve communications while reducing costs with cloud-based voice solutions. Now, we want to help companies reduce costs with business texting. This SMS software pricing guide was last updated in November 2019. Many businesses use business…
Read MoreEmployee Wellness in Your Contact Center
Employee Wellness in Your Contact Center “With a decade of customer service experience under my belt…I’ve experienced first hand how not taking care of yourself while busy at work can lead to flat out burnout.” Writer, health coach, and customer experience influencer, Jenny Dempsey reflects on the importance of wellness in contact centers, and how it can…
Read MoreMitel Review and Alternatives
Mitel Review and Alternatives: See the Top Mitel Alternatives and Review Have you struggled to figure out which contact center provider is actually the best for your business? Well, we have too. It’s pretty confusing, especially when there are SO MANY different providers all claiming to be the best. Truth be told, some are better…
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