AVOXI's Managed Porting Service: Streamlining Global Number Transfers for Large Porting Projects
For companies that rely on phone-based customer service, sales, or support, their phone numbers are often tied to their brand identity and to delivering exceptional customer experience. As such, when a business switches voice providers, ensuring a smooth transition of these numbers is paramount. This is where porting comes in.
Porting, the process of transferring phone numbers from one service provider to another, is a critical aspect of a business’s telecommunications management. As companies expand globally and update their communication infrastructure, they need to ensure a smooth transition of their phone numbers to minimize disruptions.
Porting a single number in a mature market, like the United States, is relatively fast and easy. AVOXI provides a number of software features to allow you to digitally test portability, provide all of the required documents, track progress and know when the process is done.
But global businesses often need to port larger volumes of phone numbers across many countries. And maintain business continuity throughout. That’s a more complex process that needs to be managed carefully.
That’s why AVOXI has developed a managed porting service for large volume number ports that provides hands-on support while simplifying and streamlining this complex process – across up to 100 countries worldwide.
Why Businesses Choose to Port Their Numbers
Managing multiple voice providers is a time-consuming and complex task that often prevents you from working towards your primary goals of streamlining operations and enhancing the caller experience. The key challenges in achieving optimal international voice service with several providers include:
Consolidate providers
Number porting allows businesses to consolidate their services under a single provider, streamlining operations and simplifying management.
Better service
Porting numbers enables companies to take advantage of better service offerings, including improved call quality, enhanced features, and more robust support, without losing their existing numbers.
Reduce costs
Porting allows businesses to switch to more competitive pricing structures or plans that better suit their usage patterns.
Consistency for the customer and brand
Porting preserves long-established contact points that customers, partners, and stakeholders rely on, maintaining continuity in communications. This is especially crucial for companies with widely publicized numbers or those serving as key identifiers in marketing materials.
Scalability and growth
Porting also facilitates smoother transitions during mergers, acquisitions, or geographical expansions, ensuring that a company's communication infrastructure can evolve alongside its business needs.
Enhance contact center capabilities
Porting allows contact centers to integrate with more advanced systems with features like intelligent routing, omnichannel support, and analytics without changing their customer-facing numbers.
Ultimately, number porting empowers businesses to optimize their telecommunications strategy while safeguarding their established presence and customer relationships.
The number porting process for large portfolios is complex
Porting phone numbers can be challenging, especially for global businesses with a large volume of numbers. Each country has its own set of regulations and requirements governing the porting process, and carriers often have unique processes that must be navigated.
Failure to properly manage the porting process can result in service disruptions, lost business, and frustration for the company and its customers. For instance, a global contact center experiencing even a brief downtime during porting could lead to missed customer interactions and significant damage to brand reputation.
It is crucial to clearly understand the project's scope, maintain alignment between all parties involved, and have the technical expertise to handle any issues that may arise during the transition.
Curious how AVOXI can help streamline your operations, reduce costs, and scale globally?
Understanding the large port process
At its core, porting involves several key steps. First, the project's scope must be defined, including evaluating which numbers need to be ported and identifying any unique requirements or potential challenges. Next, the porting process is initiated, which involves developing a detailed plan, reaching out to current carriers, and assigning an internal project manager to oversee the transition.
The porting process must maintain alignment between the client, the new service provider, and the current carriers. This involves informing the client, providing guidance on required documentation, and communicating with the relevant carriers to ensure a smooth transition. An issue in the current market is that this support isn’t standard. As a result, a lack of alignment or poor communication can cause delays, downtime, and other issues.
Finally, on the day of the port for a given number, the new provider handles number configuration and testing, monitors the go-live process, and provides support for any issues that may arise. This, again, isn’t standard operating procedure. It’s vital that companies find a partner that can not only port numbers but provide support and guidance throughout the process.
AVOXI's managed porting service
Businesses can benefit by outsourcing the porting process to an expert in the space like AVOXI. It can significantly reduce the workload and time commitment required from the client. By letting our experts handle the heavy lifting, businesses can free up their internal resources to focus on their core competencies.
In addition, a managed porting service can help shorten the overall timeline of the transition. Our expertise and established carrier relationships allow them to anticipate and mitigate potential roadblocks, streamlining the process and reducing the risk of delays.
Perhaps most importantly, a managed porting service can help ensure a seamless transition with minimal disruption to the business. Our rigorous testing and go-live support procedures are designed to catch and resolve issues so they don’t impact the client's operations. If any problems arise, your dedicated project manager will be there to provide immediate support and resolve them.
Our managed porting service is designed to address these challenges head-on. The service includes:
- Contact center optimization: Our porting service is tailored to meet the unique needs of contact centers, ensuring minimal disruption to customer service operations and seamless integration with new contact center technologies.
- Dedicated project management: We assign a project manager to oversee the entire porting process from start to finish. This single point of contact works closely with the client to define the project scope, develop a detailed porting plan, and ensure smooth execution.
- Coverage and regulatory expertise: Our team of experts has deep knowledge of porting regulations and requirements in over 100 countries. They stay up-to-date on the latest regulatory changes and leverage established relationships with local carriers to streamline the process and ensure compliance.
- End-to-end support: We handle all aspects of the porting process, from initial planning and carrier outreach to number configuration, testing, and go-live support. They also provide solutions for non-portable numbers, such as account transfers or forwarding legacy numbers to new AVOXI numbers.
- Transparent communication: We maintain clear and consistent communication with the client throughout the porting process. We provide regular updates, and the project manager is always available to answer questions and address concerns.
- Going Beyond Port Options: When attempting to port across many countries, roadblocks may occur. AVOXI proactively deals with these roadblocks - including if a port is no longer viable - to develop a new path forward.
Key benefits
By leveraging our managed porting service, businesses can realize several key benefits:
- Reduced workload: We handle the heavy lifting of the porting process, freeing up the client's internal resources to focus on core business functions.
- Shorter timelines: Our expertise and established carrier relationships allow us to anticipate and mitigate potential roadblocks, resulting in shorter overall porting timelines.
- Minimized disruptions: Our rigorous testing and go-live support procedures help ensure a seamless transition with minimal service disruptions.
- Global scalability: Our extensive global presence and regulatory knowledge make us an ideal partner for businesses looking to port numbers across multiple countries.
- Consolidate and optimize: The porting process offers a unique opportunity to bring your voice providers under one roof. In doing so, you can optimize your operations, reduce costs, and provide an amazing experience for both your employees and customers.
Elevate your porting experience with AVOXI
As companies evolve and expand, the need to transition and consolidate phone numbers between service providers becomes inevitable. Our managed porting service offers a comprehensive solution to this complex challenge, combining expertise, global coverage, and dedicated support.
By partnering with AVOXI, businesses can confidently navigate the intricacies of global number porting. Our service reduces the burden on internal resources and ensures a smoother, faster, and more reliable transition. With our dedicated project management, regulatory expertise, and end-to-end support, companies can focus on their core operations while we handle the complexities of porting.
Whether you're a growing enterprise expanding your contact center operations, an established multinational corporation streamlining your global customer service infrastructure or a growing organization upleveling its presence in new markets, AVOXI's managed porting service provides the necessary software tools and expertise. We turn the potential challenges of number porting into an opportunity for improved efficiency and seamless global communication.
In an era when every business disruption can have significant consequences, choosing the right partner for your voice needs is crucial. With AVOXI, you're not just porting numbers—you're ensuring business continuity, maintaining customer relationships, and positioning your company for future growth in the global marketplace.
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