best australia virtual phone number providers

Best Australia Virtual Number Services

So, you're searching for the best Australian inbound number provider for your business. Since you found this article, you probably have an idea of what you're looking for. We figure that you want a reliable inbound number provider that gives you the best call quality and features for your business without paying astronomical prices.

Well, we want that for you too. In fact, that's the reason we've compiled a list of the most popular inbound number providers. We want to make this decision easier for you, so this list contains a few providers that have proven their quality and capabilities over the years. Yes, we firmly believe that AVOXI' s inbound number services deliver the highest value and the most competitive rates-- but there are many great options, and we want you to feel like you've made a well-informed decision for your business. Before we dive in, let's make sure you understand the types of inbound business phone numbers available.

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This article will cover the following:

Types of Inbound Phone Numbers Available in Australia

There are three types of inbound phone numbers in Australia reviewed in this post:

1. Inbound 1800 Numbers (Toll Free)

Also referred to as "free call numbers"
No geographical limitations
Customers can use this number to call your company at no cost to them
Give a more professional appearance for your company

2. Inbound 1300 Numbers (Local Rate National)

Only available in Australia and Malaysia
Give your customers a sole point of contact
Callers are only charged at local rates

3. Local Inbound Phone Numbers (DID Numbers)

City-specific dial codes
Can help your company build a local presence

Top 6 Australian Inbound Number Providers

If we're talking about call quality and pricing, we strongly believe that we offer the best service across the globe. Since we firmly believe in our service, we don't mind helping you save time during your search by showing you what our 5 top competitors offer. In this article, we'll take a look at Alltel, Optus, eVoice, Callhippo, and easyinbound.

All prices shown below are USD. As of June 11th 2019, the conversion rate is 0.70 USD to 1 AUD.

Alltel

Alltel is an Australian carrier of 1800, 1300, and 13 numbers in Australia, and also provides business phone systems and solutions. Alltel has a few different plans depending on the type of Australian number, and doesn't require a contact. Let's take a look at each plan below.

Alltel 1300 & 1800 Inbound Number Pricing

Alltel's inbound 1800 and 1300 number plans have identical pricing. The sole difference between the two is slightly different features for each type. For the sake of simplicity, we'll reference the 1300 plans and pricing.

Micro Plan:

Setup: $20.86
Cost per month: $9.74
Rate/minute for calls answered on your landline:
- Local & National: $0.074
- Mobile: $0.12
Rate/minute for calls answered on your mobile: $0.21

Starter Plan:

Setup: $20.86
Cost per month: $13.21
Rate/minute for calls answered on your landline:
- Local & National: $0.040
- Mobile: $0.047
Rate/minute for calls answered on your mobile: $0.12

Grow Plan:

Setup: $20.86
Cost per month: $20.17
Rate/minute for calls answered on your landline:
- Local & National: $0.040
- Mobile: $0.047
Rate/minute for calls answered on your mobile: $0.12

Advanced Plan:

Setup: $34.77
Cost per month: $27.12
Rate/minute for calls answered on your landline:
- Local & National: $0.067
- Mobile: $0.074
Rate/minute for calls answered on your mobile: $0.17

Outside of these plans, Alltel also has corporate pricing at custom rates for large businesses needs, which are available via quote.

After choosing a plan, customer get the option to choose from 4 inbound number inventories: Free, Gold, Platinum, or Advance. Customers also have the option to transfer an existing number or vanity number.

Alltel Local Inbound Number Pricing

Alltel's local inbound number plans allow your business to grow and scale while also maintaining a local presence in Australia. Alltel offers two local inbound number plans, shown below.

Local Connect:

Setup: $6.95
Monthly fee: $10.43
Rate/minute for calls answered on your landline:
- Local: $0.032
- National: $0.074
- Mobile: $0.15
Rate/minute for calls answered your mobile: $0.15

Local Connect Pro:

Setup: $6.95
Monthly fee: $13.91
Rate/minute for calls answered on your landline:
- Local: $0.032
- National: $0.074
- Mobile: $0.15
Rate/minute for calls answered your mobile: $0.15

Alltel Features

Alltel has several different features offered, with availability dependent on what plan is chosen. Premium features are also available to add on for an additional charge.

Business intro
Call reporting
Voicemail2Email
Call Recording
Time and day based routing
Post-code prompting
Local-based routing
State-based routing
Call forwarding
Call splaying
Call overflow
Call forwarding menu (IVR)
Hunt group

Optus

Similar to Alltel, Optus is an inbound number provider that in unique to Australia. Optus has availability of 1300 and 1800 inbound numbers, as well as personal and business phone services. Unlike Alltel, customers of Optus must agree to a 12-month minimum contract when purchasing a plan.

Optus Inbound Number Pricing

Optus's pricing for 1800 and 1300 inbound numbers are identical, and provide two different plans: standard and advanced.

Standard Plan:

Setup: None
Monthly: $19.12 + additional usage charges
Rate per minute for calls forwarded to your landline:
- Local: $0.061
- National: $0.092
- Mobile: $0.011
Rate per minute for calls forwarded to your mobile: $0.011

Optus Features

Standard Features:

Origin dependent routing (state-based only)
Time-based routing
Call distributor
Call overflow
Standard voicemail
Call access - statewide access
Call barring - local barring
Emergency diversion
Service suspension

Advanced features (add-on for additional charge):

All standard features, plus:
Origin dependent routing
Call access
Call barring

eVoice

eVoice is a phone number provider that can provide Australian 1800, 1300, and local inbound numbers to businesses. They have a variety of plans, with some plan starting as low as $0/month, and no contract is required.

eVoice Australia Inbound Number Pricing

There are 7 plans total: Pay-As-You-Go, Starter, Basic, Plus, Pro, Premium, and Ultimate with plans offered between:

$0 - $86.53/month
0 - 1,875 landline minutes/month
0 - 789 landline minutes/month
Landline call rate: $0.21 - $ 0.055 cents/min
Mobile call rate: $0.38 - $0.13 cents/min

eVoice Features and Add-ons

eVoice plans include a variety of standard features, and premium features are available to add on individually or in bundle packages for an extra charge per month. Details on included features and bundled features and listed below.

Included Features:

Call Forwarding
Call Reporting & Analytics
Voice to Email
Call Overflow – Sequential
My eVoice Portal

Silver Features: $3.48/month individually OR $6.95/mo for all

Call Blocking
Business Hours Routing
State Based Routing

Gold Features: $6.95/mo for each OR $20.86/mo for all

Greetings and Custom Messages
Call Announce
Simple IVR
Percentage Call Splaying
Call Overflow - Least Recent
Time and Day Based Routing

Platinum Features: $10.43/mo for each OR $34.77/mo for all

Key Press to Answer
Inbound Call Recording
Inbound Caller Display
Outbound Caller Display
Simultaneous Ring
Outbound Call Recording
Complex IVR
Missed Call Alert – Email
Missed Call Alert – SMS
Roster Routing

Extra Feature: $69.54 (one-time)

Professional Voice Over

CallHippo

CallHippo is a phone service provider that can provide local and toll free numbers to over 50 countries, including Australia. CallHippo has 4 different plan options starting at $0/month and require no contract.

CallHippo Pricing

CallHippo has a Basic, Bronze, Silver, and Platinum plan to choose from. Billing is based on number of users per month. The Basic plan starts at $0/month, but is restricted to two users.

Basic:

Basic Features:
- Call forwarding
- Voicemail transcription
- Mobile apps
- Global Connect
2 users/month

Bronze:

Cost per user: $10
Includes all Basic features, and:
- Call recording
- Call-Hold Music
- Country Blocking
- Create teams
- Multi-lingual IVR

Silver:

Cost per user: $18
Includes Basic and Bronze plan features, and:
- Free number
- Free Incoming
- Free $2 Credit
- Call Transfer
- Call Queuing

Platinum:

Monthly fee: $40
Includes all Basic, Bronze, and Silver features, and:
- Additional $3 credit
- Premium support
- Custom Integration
- Additional Free Incoming

CallHippo's Australia Virtual Number Pricing

callhippo australia toll free number pricing

Toll Free 1800:

Monthly Fee: $18.50
Setup Fee: $100
Inbound Rates: $0.065

callhippo australia local number pricing

Local Virtual Numbers:

Monthly Fee: $8
Setup Fee: None
Inbound Rates: $0.022

easyinbound

easyinbound is a virtual phone service provider that focuses on businesses and entrepreneurs in Australia. Businesses that want a virtual number can select a number type (1800,1300, or 13) and optional call pack based on their business needs.

easyinbound Pricing

Prices vary based on the type of number used and where calls will be answered from: landline, mobile, or landline + mobile. easyinbound charges a single rate for answering inbound calls from inside Australia on a fixed landline, and a single rate for answering inbound calls from inside Australia on a mobile phone.

Inbound 1800 Number Pricing

Monthly Fee: $6.92
Setup Free: $17.38

Optional Add-On Call Packs

Landline

Plans ranging from $0 - $31.29
80 - 1200 monthly minutes

Mobile

Plans ranging from $0 - $31.29
35 - 550 monthly minutes

Landline and Mobile:

Plans ranging from $0 - $31.29
Landline: 80 - 1200 monthly minutes
Mobile: 35 - 550 monthly minutes

*Calls in excess of, or without call pack are 0.10 cents/min to Australian landlines, or 0.15 cents/min to Australian mobile.

Inbound 1300 Number Pricing

Monthly Fee: $6.92
Setup Free: $17.38

Optional add-on Call Packs