The Best Australia Virtual Number Providers
There are several great options available, and we're here to help you make the most informed decision for your business as you search for your next Australian VoIP number provider.
So you're looking for the best Australia virtual phone number provider for your business. Since you found this article, you probably know what you're looking for, as well as what you're trying to avoid. Maybe you've tried a cheaper vendor only to get bad call quality and reliability, or maybe you've overpaid for a provider that didn't deliver. Whatever your reason is, we know you want a reliable virtual number provider that delivers consistent call quality and intuitive VoIP features at the most reasonable price.
Well, we want that for you too! That's why we wanted to make your search easier by compiling the best Australia virtual number providers. In this guide, we cover features, pricing, and more. While we at AVOXI are confident in our reliable VoIP services and competitive pricing, we know there isn't one provider that is perfect for everyone. There are several great options available, and we're here to help you make the most informed decision for your business as you search for your next Australian VoIP number provider.
This article will include:
- The three main types of Australian virtual numbers
- Price comparisons covering 4 of the top Australian number providers
- A detailed look at 4 of the best Australian phone number providers
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Table of Contents:
Types of Virtual Phone Numbers in Australia
There are three types of virtual numbers in Australia covered in this article:
1800 Numbers (International Toll Free)
- Also known as free call numbers
- No geographical limitations
- These numbers allow your customer to call your business for free
- Toll free numbers help to give your business a more professional appearance
- Unique to Australia and Malaysia
- Give your customers a single point of contact
- Your customers are only charged local rates
Australia Local Numbers (Geographic Dial Codes)
- City-specific dial codes
- Help to establish a local presence
Comparing the Top Australian Virtual Number Providers
When it comes to great call quality at fantastic pricing, we firmly believe that we offer the world’s best service. Since we so strongly believe this, we hope to save you time on your search by showing you exactly what is offered by 4 of our top competitors:
- Alltel
- Optus
- eVoice
- CallHippo
All prices shown below are reflected in USD. At the time of the most recent update, January 29th, 2019, the conversion rate is 0.72 USD to 1 AUD.
Quick Comparison of Australia Virtual Number Providers
| Competitor | Plans Starting at | Incoming Calls | Setup Fee |
|---|---|---|---|
| Alltel | $14 | $0.041 - $0.12 / min | $30 |
| Optus | $27.50 | $0.012 - $0.095 / min | $0 |
| eVoice | $0 | $0.057 - $0.39 / min | $0 - $14.33 |
| CallHippo | $18.50 | $0.022 - $0.065 / min | $0 -$100 |
Alltel
Alltel is a specialist carrier of Australian 1800, 1300, and local numbers, as well as a provider of business phone systems and services. Alltel offers different plans for different types of Australia numbers, with no contract required. We’ll go through each available plan for each number type below.
Alltel 1300 & 1800 Number Pricing
Alltel’s 1300 and 1800 numbers are priced exactly the same, the only difference being that 1300 number plans might have one or two additional features that 1800 number plans do not, and vise versa. Let’s just refer to the 1300 number plans and pricing structure.
Micro Plan:
- Setup fee: $21.49
- Monthly fee: $10.03
- Rate per minute for calls forwarded to your landline:
- Local & National: $0.077
- Mobile: $0.12
- Rate per minute for calls forwarded to your mobile: $0.21
Starter Plan:
- Setup fee: $21.49
- Monthly fee: $13.61
- Rate per minute for calls forwarded to your landline:
- Local & National: $0.069
- Mobile: $0.077
- Rate per minute for calls forwarded to your mobile: $0.17
Grow Plan:
- Setup fee: $21.49
- Monthly fee: $20.77
- Rate per minute for calls forwarded to your landline:
- Local & National: $0.041
- Mobile: $0.048
- Rate per minute for calls forwarded to your mobile: $0.12
Advanced Plan:
- Setup fee: $35.82
- Monthly fee: $20.77
- Rate per minute for calls forwarded to your landline:
- Local & National: $0.069
- Mobile: $0.077
- Rate per minute for calls forwarded to your mobile: $0.17
Alltel also offers corporate pricing at custom rates for larger sized businesses. You can request a quote based on your specific business needs.
Once you’ve chosen a plan, Alltel gives you the option to choose from its Free, Gold, Platinum, or Advance inventory of virtual numbers. You also have the option to transfer an existing number, or activate a smartnumber, which is just Alltel’s version of a custom or vanity phone number.
Alltel Local Virtual Numbers Pricing
Alltel’s local number plans allow your business to grow and expand, while establishing a local presence in Australia. They offer two different local number plans.
Local Connect:
- Setup fee: $7.16
- Monthly fee: $10.75
- Rate per minute for calls forwarded to your landline:
- Local: $0.033
- National: $0.076
- Mobile: $0.15
- Rate per minute for calls forwarded to your mobile: $0.15
Local Connect Pro:
- Setup fee: $7.16
- Monthly fee: $14.33
- Rate per minute for calls forwarded to your landline:
- Local: $0.033
- National: $0.076
- Mobile: $0.15
- Rate per minute for calls forwarded to your mobile: $0.15
Alltel Features
Alltel offers a variety of different features to enhance your virtual business number. Feature availability depends on the plan that you choose. There are also some features that you can choose to add on for an additional charge.
- Business intro
- Call reporting
- Voicemail2Email
- Call Recording
- Time and day based routing
- Post-code prompting
- Local-based routing
- State-based routing
- Call forwarding
- Call splaying
- Call overflow
- Call forwarding menu (IVR)
- Hunt group
Optus
Like Alltel, Optus is another virtual number provider that is unique to Australia. Optus offers both 1300 and 1800 inbound numbers, along with several other personal, business, and enterprise services and solutions. Unlike Alltel, Optus requires that customers agree to a 12 month minimum contract for when they purchase a standard plan.
Optus Pricing
Also like Alltel, Optus prices 1300 numbers and 1800 numbers the same. They have two different plans: Standard and Advanced.
Standard Plan:
- Setup fee: None
- Monthly fee: $19.70 + additional usage charges
- Rate per minute for calls forwarded to your landline:
- Local: $0.063
- National: $0.095
- Mobile: $0.012
- Rate per minute for calls forwarded to your mobile: $0.012
Advanced Plan*:
- Setup fee: None
- Monthly fee: $118.20 + additional usage charges
*NOTE: Optus does not advertise the per-minute call charges of their Advanced Package online.
Optus Features
Standard features:
- Origin dependent routing (state based only)
- Time dependent routing
- Call distributor
- Call overflow
- Voicemail - standard
- Call access - statewide access
- Call barring - local barring
- Emergency diversion
- Service suspension
Advanced features:
- All standard features
- Origin dependent routing (area code, exchange and mobile origin location indicator)
- Call access (call line Identification)
- Call barring (call line identification)
eVoice
eVoice is a provider of Australian virtual numbers - offering 1300, 1800, and local phone numbers with no contract required. They offer several different plans starting as low as $0/month, as well as a 30-day money back guarantee.
eVoice Australia Virtual Number Pricing
Pay As You Go:
- Setup fee: $14.33
- Monthly fee: $0
- Rate per minute for calls forwarded to your landline: $0.21
- Rate per minute for calls forwarded to your mobile: $0.39
- Included call credit: $0
Starter:
- Setup fee: $7.16
- Monthly fee: $7.16
- Rate per minute for calls forwarded to your landline: $0.086
- Rate per minute for calls forwarded to your mobile: $0.025
- Included call credit: $10.75
- Landline minutes included: 125
- Mobile minutes included: 43
Basic:
- Setup fee: None
- Monthly fee: $17.91
- Rate per minute for calls forwarded to your landline: $0.079
- Rate per minute for calls forwarded to your mobile: $0.20
- Included call credit: $25.07
- Landline minutes included: 318
- Mobile minutes included: 125
Plus:
- Setup fee: None
- Monthly fee: $42.98
- Rate per minute for calls forwarded to your landline: $0.072
- Rate per minute for calls forwarded to your mobile: $0.018
- Included call credit: $42.98
- Landline minutes included: 600
- Mobile minutes included: 240
Pro:
- Setup fee: None
- Monthly fee: $32.24
- Rate per minute for calls forwarded to your landline: $0.072
- Rate per minute for calls forwarded to your mobile: $0.16
- Included call credit: $57.31
- Landline minutes included: 800
- Mobile minutes included: 348
Premium:
- Setup fee: None
- Monthly fee: $68.05
- Rate per minute for calls forwarded to your landline: $0.064
- Rate per minute for calls forwarded to your mobile: $0.15
- Included call credit: $78.80
- Landline minutes included: 1,222
- Mobile minutes included: 524
Ultimate:
- Setup fee: None
- Monthly fee: $89.54
- Rate per minute for calls forwarded to your landline: $0.057
- Rate per minute for calls forwarded to your mobile: $0.14
- Included call credit: $107.45
- Landline minutes included: 1,875
- Mobile minutes included: 789
eVoice Features and Add-ons
In addition to the features that are included with all plans, eVoice offers unique add-on features. Customers can choose from tiers of individual add-on features to pay for each month, or they can choose to pay for an entire bundle of add-on features.
Included Features:
- Call Forwarding
- Call Reporting & Analytics
- Voice to Email
- Call Overflow – Sequential
- My eVoice Portal
Silver Features: $3.58/mo for each OR $7.16/mo for all
- Call Blocking
- Business Hours Routing
- State Based Routing
Gold Features: $7.16/mo for each OR $21.49/mo for all
- Greetings and Custom Messages
- Call Announce
- Simple IVR
- Percentage Call Splaying
- Call Overflow - Least Recent
- Time and Day Based Routing
Platinum Features: $10.75/mo for each OR $35.82/mo for all
- Key Press to Answer
- Inbound Call Recording
- Inbound Caller Display
- Outbound Caller Display
- Simultaneous Ring
- Outbound Call Recording
- Complex IVR
- Missed Call Alert – Email
- Missed Call Alert – SMS
- Roster Routing
Extra Feature: $71.63 (one-time)
- Professional Voice Over
For an additional $57.31/mo, customers can receive all features included in the Silver, Gold, and Platinum tiers, along with their original included features
CallHippo
Like eVoice, CallHippo is not exclusively an Australian virtual number provider. CallHippo offers local and toll free numbers to over 50 countries, but Australian numbers can be purchased online. Plans start as low as $0/mo, can be billed annually rather than monthly, and require no contract.
CallHippo Pricing
CallHippo’s bronze, silver, and platinum plans refer to extensions, or in other words, the cost per user. The basic plan is free, but can only be used for two users.
Basic:
- No monthly subscription costs.
- Includes basic features, like:
- Call forwarding
- Voicemail transcription
- Mobile apps
- ... and more
- Cannot be used if you have 3 or more users answering calls.
Bronze:
- Monthly fee: $10
- Includes all of the basic features, along with:
- Free SMS
- Call recording
- Country Blocking
- ... and more
Silver:
- Monthly fee: $18
- Includes all of the basic and bronze features, along with:
- Free number
- Call transfer
- Call queuing
- ... and more
- This is their most popular plan
Platinum:
- Monthly fee: $40
- Includes all of the basic and bronze features, along with:
- Additional $3 credit
- Premium support
- Custom Integration
- ... and more
*Free incoming minutes do not apply for Australia Toll Free Numbers
CallHippo's Australia Virtual Number Pricing
Toll Free 1800:
- Monthly Fee: $18.50
- Setup Fee: $100
- Inbound Rates: $0.065
Local Virtual Numbers:
- Monthly Fee: $8
- Setup Fee: None
- Inbound Rates: $0.022
Outbound Calling
CallHippo does not include a complete list of outbound rates on their website. They state that outbound calling to Australia starts as low as $0.026 per minute, though these rates will vary depending on the number you call.
Choosing Your Australia Virtual Number Provider
We hope this list was helpful to you as you research your Australian virtual number provider options. If you didn’t find what you were looking for, send us feedback and let us know how we can improve our list! We are confident in AVOXI’s services, prices, and features. For more information about buying an Australian virtual number from AVOXI, contact us below!
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