Best eVoice Alternatives 2020 eVoice Reviews, Pricing, Competitors
If you're in the market for business phone numbers, SMS service, or virtual phone systems, there is a good chance you've come across eVoice. At AVOXI, we know that no business phone service is perfect for every company. And while we are sure that eVoice is just as confident in their offering as we are in ours, neither of us are exceptions. Our company strongly believes that the best services come from mutually beneficial relationships. With that being said it is important to us to help customers make the best choice in phone providers based on their companies needs. So whether you are a current customer looking for an eVoice alternative, or you are new to the market and just want honest eVoice reviews, we're going give you everything you need to know today.
For this article, we assume you are looking for a reliable provider that delivers consistent call quality, flexible business features, and takes care of your needs for the most reasonable price possible. In this post, you will find not only the pricing and features overview but in addition, we also compiled a list of the top competitors for each. Every eVoice competitor on this list has established themselves and has proven they can handle a range of business communication needs.
eVoice Australia vs North America
eVoice is unique because it has two separate brand entities. While it is the same country, they have divided their business into two separate websites, one focusing on North America and the other focusing on Australia. The pricing structure along with the features offered is similar between the two, however we noticed the eVoice Australia tends to be more expensive. There are several features that are included in the North American numbers that are considered "add-on" or "premium" features that require you to pay extra.
eVoice North America has both toll free and local US/Canada numbers available. eVoice Australia offers 1800, 1300, local Australia numbers as well as New Zealand 0800 numbers. We will dive into the details of both entities below but wanted to talk about how it is important to understand that there are two separate things being analyzed in this article.
Review of eVoice Features
Standard features included with any North American plan from eVoice:
- Call Routing
- Call Queuing
- Voicemail-to-email
- Voicemail to text
- Call Screening
- Professional Greetings
- Auto Attendant
- 24/7 live customer service and support
Premium features:
- Online faxing
- Call Recording
- Web Conferencing
- Video Conferencing
- Vanity Phone Numbers
Standard features included with eVoice plans in Australia or New Zealand:
- Call Forwarding
- Voice to Email
- My eVoice Portal
- Call Reporting & Analytics
- Call Overflow- Sequential
Premium features for Australia are add-in features that range from three different levels, silver, gold and platinum. You can either buy the feature packages that they offer or pay for each feature individually. However, it adds up pretty quickly in you need more than one add-on feature. Some of these features include:
- Call Blocking
- State-Based Routing
- Greetings and Custom Messages
- Time and Day Based Routing
- Simultaneous Ring
- Complex IVR
- Roster Routing
Best eVoice Alternatives based on Features
eVoice has established a reputation as a competitively priced North American phone service provider. They are comparable to business system providers such as RingCentral, 8x8, TollFreeForwarding. However, their Australia entity is on the more expensive side, and nickel and dimes you for every feature that is typically included in the service especially since they charge such a high per-minute rate on their calls.
Top IVR Alternatives
eVoice Australia charges a monthly add-on fee of $10 for standard IVR and another $10 for the ability to upload custom greetings and prompts. "Complex IVR" will be a $15 monthly add-on.
virtual phone number providers who include standard IVR and custom greetings at no extra cost:
- AVOXI
- Tollfreeforwarding
- Plum Voice
Providers who are more expensive, but have more complex IVR solutions available:
- Noble Systems
- Talkdesk
- Zendesk
Top eVoice Alternatives for Call Routing
eVoice Australia charges a monthly add-on fee of $5 each for call blocking, business hour routing, along with an additional $10 per feature features such as time-of-day-routing and simple IVR. They have a third tier of add-on costs that are $15 a month where you can choose features like, roster routing, simultaneous ringing, and outbound call recording.
AVOXI offers all those things automatically with any number, and it is really expensive for customers to have to pay a fee for these add-on features. For that price, you can also get a much more complex package of AVOXI Genius Contact, as well as plans from TollFreeForwarding and Alltel
How eVoice Pricing Works
eVoice North America:
- choose your number
- choose a plan based on your call volume and users
- most features available are already included, with add-on fees for ones such as call recording (which is reasonably priced)
eVoice Australia:
- choose your number
- choose a plan based on your call volume and users
- choose your add-on features (this is where it gets very expensive)
Top eVoice Competitors: North America
RingCentral:
- Plans starting at $29 per month
- Inbound calls: 100 toll free minutes included, then $0.039 per minute
- Features NOT included in basic plan:
- Video conferencing
- Call recording
- Multi-level IVR
- Internet fax
8x8 United States Pricing
- Plans starting at $12 per month
- Unlimited calling within the U.S. and Canada
- Features NOT included in the basic plan:
- Voicemail transcription
- Call recording
- Skills-based routing
- Unlimited internet fax
8x8 Canada Pricing
- Plans starting at $33 CAD ($24.93) per month
- Unlimited calling within 14 countries
- Features NOT included in the basic plan:
- Operator switchboard
- Call recording
AVOXI United States & Canada Pricing
- Plans starting at $4.49 per month
- $0.04 per additional minute
- Features NOT included in the basic plan:
- Call queuing
- Live call monitoring
Top eVoice Competitors: Australia & New Zealand
TollFreeForwarding Australia:
- Plans starting at $19 per month
- Pay as you go: $0.061 per minute
- Features NOT included in the basic plan:
- Call recording
- Local number port charge
- Call recording long-term storage
- PBX/IVR/extension setup fee
TollFreeForwarding New Zealand:
- Plans starting at $29 per month
- Pay as you go: $0.225 per minute
- Features NOT included in the basic plan:
- Call recording
- Local number port charge
- Call recording long-term storage
- PBX/IVR/extension setup fee
AVOXI Australia & New Zealand Pricing
- Plans starting at $7.99 per month
- $0.04 per additional minute
- Features NOT included in the basic plan:
- Call queuing
- Live call monitoring
Alltel Pricing
- Plans starting at $10.06 ($15 AUS) per month
- $0.031 ($0.046 AUS) per additional minute
- Features NOT included in the basic plan:
- Call Forwarding IVR menus
- Call Recording
- Cost for the caller when dialing from a landline or mobile
- Reports showing details of incoming calls
Interested in Seeing How AVOXI Compares as an Alternative to eVoice?
Check out our virtual number inventory, which includes toll free, national, and local business numbers from 160+ countries. Every virtual number plan includes:
- No setup fees, no minimum contracts
- 20+ VoIP business features at no extra cost
- 15 days of free call recording, with affordable extended plans available
- Multiple layers of failover routing so you get the highest uptime possible
- A dedicated support team of VoIP experts available anytime you need them, 24/7
- Global VoIP infrastructure to ensure amazing call quality, no matter where you do business
Try any virtual number plan risk-free!
