Top Six USA Virtual Phone Number Providers
Expanding business to the United States will require a reliable, affordable and easy-to-setup USA virtual phone number. Why? This will help your US-based customers reach your customer service teams.
You can get quality phone numbers and more with a CPaaS partner. That’s us! We’re AVOXI, and we made your search a little easier by compiling a thorough list of some of the best US virtual phone number providers in the market today, so you can make the most impactful and informed decision. Take a look and see!
What are US Virtual Phone Numbers?
US virtual phone numbers are business lines with US-based area codes (also known as dial codes) that can forward calls from the United States and Canada to anywhere in the world. Below are the US virtual number types a VoIP provider can offer:
US International Toll-Free 800 Numbers
This is a common type of country-specific VoIP business number that allows callers to reach out to businesses on their phone, landline, etc. without being charged for it.
Most VoIP providers charge a premium for buying USA international toll-free numbers and vanity numbers with the popular 800 dial code.
Standard US International Toll-Free Numbers
The only difference between a standard toll-free number and a 1-800 number is the dialing code. Standard US ITFNs are typically 833, 844, 855, 866, 877 and 888.
Local US Phone Numbers
Local USA numbers - also known as DIDs - are VoIP numbers with a city-specific dial code. Most local American phone numbers will be similarly priced regardless of the location except for New York 212 area phone numbers.
Virtual Mobile Numbers
In the US, virtual mobile numbers are priced similarly to standard local numbers and they work the same way. The only difference is that mobile numbers can forward calls and texts.
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Who Has the Best USA Virtual Phone Numbers for Businesses?
When your company expands into the United States, you’re going to require voice services and calling features to reach your customers. Fortunately, there are many USA virtual number providers out there who can help. Let’s compare some plans and pricing by company size:
Enterprise
Enterprise companies average between 51 to 99 agents in their contact centers. Of course, service and headcount can fluctuate and influence USA virtual phone number pricing. Another factor to consider is the different billing strategies among providers.
AVOXI uses a hybrid approach. In the US phone number comparison table below, our yearly estimate assumes a standard of 6,000 minutes of talk time per month.
*Price estimates include admin fee and lowest toll-free price to highest; plan costs may change based on number type, country origination and termination.
| Best Plan | Premium | Ultimate |
| Price | $70.99 per month | $49.99 per user, per month |
| Fees | Admin fee and intfee | E911, cost recovery, universal service fee, one-time additional number fees |
| Notable Features |
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| Add-Ons |
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| Estimated Annual Spend | Expect to spend about $2,140. | Expect to spend about $31,000 to $59,000 on annual-priced plan. |
| Recommendations | Excellent for companies needing international voice coverage and savings on TCO. | Great for companies using video and voice channels on phones, tablets and computers. |
Mid-Market
Mid-market companies generally employ between 21 to 50 contact center agents. Of course, service and support headcount can fluctuate and influence USA virtual phone number pricing. Another factor to consider is the different billing strategies among providers.
AVOXI, Global Call Forwarding and TollFreeForwarding.com all use a hybrid strategy. In the US phone number comparison table below, our yearly estimate assumes a standard of 4,000 minutes of talk time per month.
*Price estimates include admin fee and lowest toll-free price to highest; plan costs may change based on number type, country origination and termination.
| Best Plan | Premium | Premium |
| Price | $70.99 per month | $34.99 per user, per month |
| Fees | Admin fee and intfee | E911, cost recovery, universal service fee, one-time additional number fees |
| Notable Features |
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| Add-Ons |
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| Estimated Annual Spend | Expect to spend about $2,140. | Expect to spend $21,000 to $42,000 on an annual savings plan. |
| Recommendations | Excellent for companies needing robust calling features, international voice coverage and TCO savings. | Great for companies using video and voice channels. |
| Best Plan | Premium | 3,888 Plan |
| Price | $158.95 per month | $39 per month |
| Fees | Payphone FCC access fee, late fee, transaction fee, regulatory recovery fee, administrative fee | Small wire transfer fee, small PayPal fee, check return fee, Chargeback fee, PBX/IVR/extension setup fee, NASC charge, local number port charge, call recording, call recording long-term storage |
| Notable Features |
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| Add-Ons | $25 per month for outbound calling |
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| Estimated Annual Spend | Expect to spend approximately $3,000. | Expect to spend approximately $500. |
| Recommendations | Great for companies with wavering call volume. | Great for companies who need basic calling features for a generous amount of minutes. |
Small and Startups
Small and startup companies generally employ between 1 and 20 contact center agents. Of course, the numbers can fluctuate and influence USA virtual phone number pricing. Another factor to consider is how providers invoice their customers.
CallHippo and Phone.com both use a subscription pricing model, whereas Global Call Forwarding uses a hybrid strategy. In the US phone number comparison table below, our yearly estimate assumes a standard of 2,000 minutes of talk time per month.
| Best Plan | Starter | Power | Plus |
| Price | $30 per user, per month | $78.95 per month | $15.99 per user, per month |
| Fees | Campaign registration fee | Payphone FCC access fee, late fee, transaction fee, regulatory recovery fee, administrative fee | Not stated |
| Notable Features |
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| Add-Ons | ($) Contact center plans | $25 per month for outbound calling |
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| Estimated Annual Spend | Expect to spend approximately $360 to $3,600. | Expect to spend approximately $1,700. | Expect to spend approximately $3,100. |
| Recommendations | Great for businesses that have basic calling needs. | Great for businesses with wavering call volume. | Great for businesses with video conferencing needs. |
AVOXI
The AVOXI Platform is a leading Communications Platform as a Service (CPaaS) solution based out of Atlanta, Georgia, USA, helping global brands seamlessly transform their customer experience, agent productivity and international connection without complexity.
With cost-saving VoIP coverage in 150+ countries worldwide, we help enterprise and mid-market businesses make the unreachable, reachable through advanced calling features and SIP integrations to expand upon legacy voice services.
The AVOXI Platform is a leading voice solution with advanced calling features that enterprises and mid-market companies can leverage in their contact center operations. With a hybrid billing strategy and enterprise-ready voice services, expect to pay about $2,140 for our Premium plan.
Want to see the platform in action? Watch our 5-minute demo!
With a voice solution on the AVOXI Platform, you get several intuitive features like…
- Unlimited Concurrent Calls
- 1 Year Data Storage
- 30-Day Voice Recording Storage
- User Setup and Controls
- Instant Number Activation
- Calls From Any Number
- Free Number Porting in 75+ Countries
- Custom Music and Messaging
- Business Hours
- Virtual Attendant
- Voicemail
- Voicemail Transcription Delivered in Email
- Advanced Call Routing
- Call Forwarding
- Order Status and Document Management
- External Forwarding for Calls
- Call Recording
- Ring Groups
- Flexible Call Distribution Rules
- Call Detail Records
- All Account Activity Tracking
- Data Export
- Inbound Call Metrics
- Outbound Call Metrics
- Number Trend Reporting
- IVR Reporting
- 6-Month Analytics Storage
- UCaaS, CCaaS, PBX Integrations/SIP Trunking
- Microsoft Teams Direct Routing
- API Toolkit
- SSO - G-Suite, Okta
- TLS/SRTP
- Compliance: HIPAA (BAA), GDPR, PCI
- Top-Tier Physical Data Center Presence
- Inbound and Outbound Call Blocking
- 24x7 Follow the Sun Support
- Knowledge Base
- Multi-Channel Support: Voice, Chat, Email and SMS
- Global Fraud Monitoring
- Call Quality Monitoring and Alerts
- Dual Language Support (English, Spanish)
RingCentral
RingCentral aims to simplify business communications through its MVPTM solution. Headquartered in Belmont, California, USA, RingCentral's Unified Communications as a Service platform brings together video, message, phone, fax and SMS under one roof.
Covering 110+ countries, its communications solution was designed to provide users with a flexible and mobile cloud phone system installed on any device.
RingCentral’s voice solution and call features align more with the needs of mid-market and enterprise businesses. With a per-month, per-user pricing model, expect to spend around $21,000 to $42,000 for a Premium package and $31,000 to $60,000 a year on Ultimate (without add-ons) for 51-99 contact center agents. Save 16% on Ultimate with 100+ users.
With a RingCentral Premium and Ultimate solution, you get everything within their Standard plan plus…
- Automatic Call Recording
- Single Sign-On
- Multi-Site Admin and Management
- Up to 8-Digit Extensions with Site Codes
- Hot Desking
- Advanced Call Handling: Whisper, Barge and More
- Video Meeting with Up to 200 Participants
- Real-Time Analytics
- Popular CRM Integrations: Salesforce, Zendesk and More
- Industry-Specific Integrations: Canvas, Smarsh and More
- Developer Platform and Custom Integrations
- Device Status Reports (Ultimate)
- Device Status Alerts (Ultimate)
- Unlimited Storage (Ultimate)
CallHippo
CallHippo helps businesses automate workflows, improve agent productivity, monitor performance and lower customer communication costs with on-demand VoIP services.
Headquartered in Claymont, Delaware, USA, with 50+ country coverage, CallHippo offers a setup process in minutes with one main goal: Set up a support center with ease.
CallHippos voice solution and features align better with small business and startup needs. Their Starter package is well-priced priced for the features offered within the plan. Because of their required 1-10 agents and per-month, per-user billing strategy, expect to spend approximately $400 to $3,600 a year.
In their Starter plan, you get…
- Unlimited Calling within US and Canada
- 1 Free Standard Number
- 6-Month Call History
- Mobile App
- Click to Call
- Concurrent Calls
- Custom Voicemail
- IVR
- Hold Music
- Shared Inbox
- SDAP
- User Working Hours
- Free Number Porting
- Desktop Notifications
- Ring Groups
- Ring on Speakers
- Global Connect
- Integrations
- Email and Chat Support
Phone.com
Phone.com is the modern small business communications solution that lets users connect a business phone number to any device.
Headquartered in Newark, New Jersey, USA, Phone.com helps entrepreneurs and small business teams stay connected and responsive with voice, video, text, call management and collaboration tools.
Phone.com’s voice solution and features align better with small business and startup needs at a Plus package level, not Basic. The Plus plan has unlimited calling minutes versus the allocated 500. With a per-month, per-user billing strategy, expect to spend around $3,100 a year (not including add-ons).
In their Plus users plan, you get everything from their Basic users plan as well as…
- 1 Phone Number Per User
- Unlimited Calling Minutes
- Send and Receive SMS
- 24x7 Support
- Online Account Administration
- 25 Participants for Video Conferencing
- Unlimited Meeting Duration
- Screen Sharing
- Document Sharing
- Meeting Chat
- Virtual Backgrounds
- Moderator Controls
- AES 256-Bit Encryption
- iOS and Android Apps
- Video Recording
- Security Codes and Meeting Lock
- HIPAA Compliant Video
- Video Whiteboard
- Address Book
- Audio Conferencing
- Call Blocking
- Call Forwarding
- Call Handling Rules
- Call Logs
- Call Notifications
- Call Screening
- Call Transfer
- Call Waiting
- Caller ID
- Click to Call
- Dial by Name Directory
- E911
- Follow Me
- Greetings
- HD Voice
- HIPAA Compliant
- Hold Music
- International Calling (Rates Apply)
- Menus
- Number Porting
- Scheduled Greetings
- Fax from Phone
- Voicemail to Email Notification
- Voicemail Transcription
Standard fees at Phone.com include…
- $200 pre-payment for monthly accounts before international calling is enabled
- User fees
TollFreeForwarding.com
TollFreeForwarding.com is an international telecommunications provider based out of Los Angeles, California, USA and helps businesses find international numbers in 120+ countries.
TollFreeForwarding.com’s voice solution and features are best served for mid-market companies with a smaller global footprint. While they offer a generous amount of minutes for a reasonable price, they don’t have the advanced call features to justify an intuitive, multi-national calling strategy.
Additionally, their numerous fees can significantly raise your overall costs. But without fees and add-ons, you can expect to spend about $500 a year.
In their 3,888 Minutes plan, you get…
- International Phone Numbers
- Call Forwarding
- Time/Day Schedule
- IVR
- Call Recording
- VoiceMail2MyEmailSM
- Fax2MyEmailSM
- Real-Time Reporting
- Ring to Number
- Call Answering Service
- Auto Attendant
- 24/7 Account Management
There’s a selection of fees that may apply to your account…
- $15 Small Wire Transfer Fee
- $2 Small PayPal Fee
- $25 Check Return Fee
- $35 Chargeback Fee
- $100 PBX/IVR/Extension Setup Fee
- $50 Number Administration Service Center (NASC) Charge
- $40 Local Number Port Charge
- $7 Per Month / $0.03 Per Minute for Call Recording
- $0.03 Per Minute / Month for Long-Term Call Recording Storage
Global Call Forwarding
Global Call Forwarding is a provider of local and international toll-free numbers in 150+ countries. They’re headquartered in Delray Beach, Florida, USA.
As you search for your US phone number provider, we hope our comparison proves useful to you. If you didn’t find what you were looking for, send us feedback and let us know how we can improve the information! And be sure to check back with us regularly as we add new VoIP providers to this post and create new articles with the top services we see in other countries.
Global Call Forwarding’s voice service is best served for SMBs and lower mid-market business needs. They have well-structured plans with reasonably allocated minutes and on-par voice features for the price of $78.95 (Power) and $158.95 (Premium). Without any add-ons or fees, expect to spend around $1,700 to $3,000 annually using this provider.
- Call Forwarding
- International Calling
- In-Network Conferencing
- Softphone
- Desk Phone Support
- Call Recording
- Computer Telephony Integration
- Local Presence
- Advanced IVR
- Auto Attendant
- Automatic Call Distributor
- Attended Call Transfer
- Call Flow Designer
- VIP Caller
- Follow the Sun Support
- Find Me, Follow Me
- Time of Day Routing
- Geographic Call Routing
- Simultaneous Ringing
- Round Robin Routing
- Holiday Routing
- Sequential Forwarding
- Failover Forwarding
- Ring Groups
- Number Masking
- Outbound Caller ID
- Local Ringback Tone
- Black and White Lists
- Call Blocking
- Customized Greetings
- Voicemail to Email
- Fax to Email
- SMS Forwarding
- Direct Inward System Access
- Voice API
- Account Management
- Knowledge Base
- Rollover Minutes
- Number Porting
- Phone Number Management
- Phone Extensions
- Call Detail Records
At Global Call Forwarding, their fees outlined in the Terms and Conditions include…
- $0.69 Per Toll-Free Call from USA payphones
- 1.5% Late Fee
- PayPal and MoneyGram Transaction Fee
- Per Minute Rates and Fees
- 14.3% Regulatory Recovery Fee
- $15 Administrative Fee
Choose the Best USA VoIP Number Plan for Your Global Business
Now that you’re equipped with data on the top USA virtual phone number providers in the industry, you can feel confident that the enterprise voice software you select will be the best one for your international business needs.
Are you ready to save agents’ time, personalize the call experience and implement affordable USA VoIP number coverage that can reduce TCO? AVOXI can help.
The AVOXI Platform allows you to manage your virtual numbers in 150+ countries from one intuitive interface.
Start taking calls within minutes when you buy your business phone numbers online.
After your purchase, an AVOXI representative will contact you to confirm your account details and test your new phone number.
Worldwide: +1 (770) 937-9735
US & Canada: 1800 394 1980
Australia: 1800 834 558
Singapore: 800 852 6179
United Kingdom: 0800 652 5029
