Business Continuity
The Hidden Costs of Multiple Voice Providers: Why Consolidation Matters
The Hidden Costs of Multiple Voice Providers: Why Consolidation Matters For global enterprises managing voice communications, a startling reality emerges: 92% of companies rely on multiple voice providers to serve their customers. While this fragmentation often evolves naturally through business growth, it creates a complex web of challenges that impacts everything from operational efficiency to…
Read MoreUnderstanding Total Cost of Ownership of Voice in a Cloud World
Understanding Total Cost of Ownership of Voice in a Cloud World As businesses embark on their cloud transformation journey, understanding your global voice solutions’s total cost of ownership (TCO) becomes crucial. While cyclical economic uncertainty may prompt conversations about cost management, most businesses focus on how cloud technology can enhance efficiency and deliver more value.…
Read MoreThe Role of AI in Reducing Agent Handle Time: Revolutionizing Cloud-Based Contact Center Efficiency
The Role of AI in Reducing Agent Handle Time: Revolutionizing Cloud-Based Contact Center Efficiency Contact centers are constantly under pressure to improve efficiency while maintaining high levels of customer satisfaction. One key metric that significantly impacts operational costs and customer experience is agent handle time. As organizations strive to optimize this crucial performance indicator, artificial…
Read MoreGlobal Voice for Zoom: Enhancing International Telecom for Zoom Enterprise and Contact Center Customers
Global Voice for Zoom: Enhancing International Telecom for Zoom Enterprise and Contact Center Customers It’s no secret that Zoom has grown to great heights when it comes to video and now even voice. When reviewing the market for unified communications as a service (UCaaS) and contact center as a service (CCaaS), Zoom is now seen…
Read MoreEnhancing Security in International Voice Communication: The Case for Cloud Migration
Enhancing Security in International Voice Communication: The Case for Cloud Migration International voice communication plays a pivotal role. However, as organizations expand their global customer base, they face growing security challenges in maintaining resilient and secure voice systems. The transition to cloud-based solutions offers new opportunities for enhanced security and operational efficiency. Our recent State…
Read MoreTransforming Voice in the Cloud: Key Insights from AVOXI’s Expert Webinar
Transforming Voice in the Cloud: Key Insights from AVOXI’s Expert Webinar It is crucial to stay ahead of the curve in communication technology. Recently, AVOXI hosted an insightful webinar, “Transforming Voice in the Cloud,” featuring Chief Technology Officer Randy Layman and Chief Marketing Officer Mike Kaplan. They discussed a wide range of topics, from best…
Read MoreHow to Get a Toll-Free Number for Your Global Business
How to Get a Toll-Free Number for Your Global Business Your customers want clear, affordable ways to reach your business. A toll-free number can achieve this by transforming how you communicate and removing financial and technical barriers that might prevent potential clients from connecting with you. Whether you’re working in a global enterprise or a…
Read MoreCall Center Analytics 101
Call Center Analytics 101 Rising customer expectations and increasing operational costs create major challenges for anyone involved in managing contact centers. Whether you’re overseeing operations, leading a team, or driving business strategy, meeting service level agreements while controlling expenses calls for precise performance insights. But how can you turn heaps of call center data into…
Read MoreWhy Move Your Contact Center Operations to the Cloud?
The cloud can power up your contact center operations– that’s why 41% of technology leaders plan to increase their cloud usage.
Read MoreWhen to Use Webhooks vs APIs for App Data Sync
When to Use Webhooks vs APIs for App Data Sync In the fast data-driven world we live in, it’s critical to provide your teams with a holistic view of cross-departmental data. To do so, integrating your CRM system and other business applications is key– and an easy task with low-code no-code platforms specifically designed for…
Read More