Cloud Communication Providers
The Role of AI in Reducing Agent Handle Time: Revolutionizing Cloud-Based Contact Center Efficiency
The Role of AI in Reducing Agent Handle Time: Revolutionizing Cloud-Based Contact Center Efficiency Contact centers are constantly under pressure to improve efficiency while maintaining high levels of customer satisfaction. One key metric that significantly impacts operational costs and customer experience is agent handle time. As organizations strive to optimize this crucial performance indicator, artificial…
Read MoreGlobal Voice for Zoom: Enhancing International Telecom for Zoom Enterprise and Contact Center Customers
Global Voice for Zoom: Enhancing International Telecom for Zoom Enterprise and Contact Center Customers It’s no secret that Zoom has grown to great heights when it comes to video and now even voice. When reviewing the market for unified communications as a service (UCaaS) and contact center as a service (CCaaS), Zoom is now seen…
Read MoreEnhancing Security in International Voice Communication: The Case for Cloud Migration
Enhancing Security in International Voice Communication: The Case for Cloud Migration International voice communication plays a pivotal role. However, as organizations expand their global customer base, they face growing security challenges in maintaining resilient and secure voice systems. The transition to cloud-based solutions offers new opportunities for enhanced security and operational efficiency. Our recent State…
Read MoreTransforming Voice in the Cloud: Key Insights from AVOXI’s Expert Webinar
Transforming Voice in the Cloud: Key Insights from AVOXI’s Expert Webinar It is crucial to stay ahead of the curve in communication technology. Recently, AVOXI hosted an insightful webinar, “Transforming Voice in the Cloud,” featuring Chief Technology Officer Randy Layman and Chief Marketing Officer Mike Kaplan. They discussed a wide range of topics, from best…
Read MoreGlobal Voice for Amazon Connect: What Are Your Options?
Global Voice for Amazon Connect: What Are Your Options? As modern businesses fight to keep up with customer demand and stand out against competitors with excellent customer service, the importance of cloud-based contact centers has never been so understated. While we know that customer satisfaction equates to higher cross-sell rates and low customer churn, the…
Read More7 AVOXI Voice Management Software Features That Are Better With Scale
7 AVOXI Voice Management Software Features That Are Better With Scale For multinational businesses, effective voice conversations with their diverse customer base are critical to delivering great customer service and nurturing long-term relationships. . AVOXI’s cloud voice platform, uniquely designed to cater to enterprise content center environments, offers a comprehensive suite of features designed to…
Read MoreGlobal Voice for Genesys: Everything You Need To Know
Global Voice for Genesys: Everything You Need To Know Genesys is a regular in the Gartner Magic Quadrant for CCaaS, consistently earning recognition as a leader. Going head-to-head with giants like Amazon and cloud pureplay specialists like Five9 and NICE, presence in the top right-hand side of the quadrant is no mean feat. This alone,…
Read MoreMicrosoft Teams Direct Routing vs Calling Plans
Learn the difference between MS Teams Direct Routing and Calling Plans to make the best VoIP decision for your business phone system.
Read MoreThe Best Global VoIP Service Providers
Compare VoIP service providers’ features and pricing to choose the best one for your global business needs.
Read MorePhone Number Testing: Identify & Resolve Out-of-Service Status
Phone number testing identifies non-working numbers across your contact centers. Prevent costly errors and resolve issues.
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