Contact Center
How Secure is TLS Encryption for Call Traffic?
SIP voice is a critical component of your global contact center network. Protect it and improve call traffic posture with TLS.
Read MoreGo From Surviving High Call Volume to Thriving in Your Contact Center
High call volume can create a lot of pressure on agents. Learn real-world volume management strategies from Hyatt and AVOXI experts.
Read MoreVoice Benefits of Moving Your Enterprise to the Cloud
67% is how many of your competitors now use cloud software to run their global businesses, including voice service connectivity. Are you?
Read MoreWhy Move Your Contact Center Operations to the Cloud?
The cloud can power up your contact center operations– that’s why 41% of technology leaders plan to increase their cloud usage.
Read MoreHow to Reduce Costs in Your Contact Center
How to Reduce Costs in Your Contact Center Rising costs and an economic downturn…It’s a recipe that’s forcing businesses to look at doing more with less. With rising inflation and reducing non-essential spending, IT leaders are being tasked with creating cost-saving strategies across their operations while continuing to grow their contact center scope in the…
Read MoreCall Center Agent Scorecard Templates
Call Center Agent Scorecard Templates for Customer Service & Sales Call evaluation forms and agent scorecards are excellent examples of call monitoring tools that provide call center managers with valuable insight into their agent performance management strategies. Quality assurance (QA) and service level (SL) are vital customer service and sales metrics used by managers to…
Read MoreTop Call Center Metrics & KPI Benchmarks to Track
Top Call Center Metrics & KPI Benchmarks to Track As a call center leader, you’ve likely experienced firsthand how one call interaction can make or break a customer’s decision to do business with your company. In fact, 90% of customers report customer service is a huge factor. And a critical part of your role is…
Read More10 Reasons for Moving Your Hotel Phone System to the Cloud
10 Reasons for Moving Your Hotel Phone System to the Cloud Travelers expect unparalleled service of their hotels from the time of research, reservation and engagement. With an infinite number of brands to choose from, keeping your hotel phone system simple, easy-to-navigate and reliable can create a guest experience that sets you apart from the…
Read MorePreventing Toll Fraud from Dismantling Your VoIP Operations
Preventing Toll Fraud from Dismantling Your VoIP Operations → Get Yours: Telecom Security Guide [Free Toolkit] Toll fraud… It’s something you never want to deal with, but with its ever-growing prevalence, it’s something you can’t risk ignoring either. While internet-based tools have made leaps and bounds for organizations in recent years, they’ve also emboldened fraudsters…
Read MoreSIP Trunking Benefits & Advantages
SIP Trunking Benefits & Advantages SIP trunking is changing the game for IT leaders– that’s why it’s no surprise to see that the market is expected to grow by 14% compound annual growth rate (CAGR) through 2030. But what’s all the hype about anyway? Your teams are collaborating and making connections with customers using tools…
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