Contact Center
When to Use Webhooks vs APIs for App Data Sync
When to Use Webhooks vs APIs for App Data Sync In the fast data-driven world we live in, it’s critical to provide your teams with a holistic view of cross-departmental data. To do so, integrating your CRM system and other business applications is key– and an easy task with low-code no-code platforms specifically designed for…
Read More5 Tips to Maximize Your Retail Customer Service Amid Peak Shopping Seasons
5 Tips to Maximize Your Retail Customer Service Amid Peak Shopping Seasons It’s that time again when the advertising for Black Friday, Cyber Monday and holiday ads flood the airwaves, televisions, email as well as our mailboxes. It’s the season of giving, and therefore– massive shopping spending despite inflation. Regardless of the time of year,…
Read MoreEvaluating Low-Code vs No-Code for Business Users
Evaluating Low-Code vs No-Code for Business Users More than 500 million digital applications are expected to be developed and deployed by 2023. But due to unprecedented circumstances such as The Great Resignation in IT roles – the number of developers needed to implement these business apps is severely limited. With IT teams around the world…
Read MoreIs Cloud Communications a Cost-Saving Investment?
Is Cloud Communications a Cost-Saving Investment? As a global recession looms on the economic horizon, business leaders are proactively assessing their budgets, setting aside cash reserves and eliminating unnecessary expenditures. However, IT leaders expect to have solid tech budgets, despite a possible economic downturn. In fact, only 6% of IT decision-makers expect any budget cuts.…
Read MoreLaunch a Citizen Development Program in Four Easy Steps
Launch a Citizen Development Program in Four Easy Steps Citizen developers are business users who have little to no coding experience but have the ability to build internal applications and softwares with little oversight using IT-approved technologies. And this quickly growing trend just might impact the IT field as we know it forever. With the…
Read More6 Moves to Overcome Telecom Management Pressures 
6 Moves to Overcome Telecom Management Pressures It’s easy to say that being a modern-day telecommunications leader looks vastly different than it did just five years ago. Widely due to disruptive events including the pandemic and software developer shortage, you’ve had to become accustomed to wearing a variety of hats the role previously didn’t require. …
Read MoreDirector of Demand Generation
REMOTE Director of Demand Generation Who We’re Looking For As a key member of our marketing leadership team, you’ll have a proven background in building a demand generation function that delivers thoughtful and value-based customer journeys that drive interest, excitement and clarity from discovery to loyalty of how AVOXI can drive a business to success.…
Read MoreCall Quality Assurance Guide (2023) Best Practices, Tips, and Scorecard
Call Quality Assurance Guide (2023) Best Practices, Tips, and Scorecard In this article, we provide you with the knowledge you need to make your call center efficient and effective through call quality assurance. You want your call center to be confident that it’s achieving its goals of being productive and leaving customers satisfied. There’s so…
Read MoreHow to Choose Between Flex Partner & VoIP Calling Plans
Flex Program vs. VoIP Calling Plan Whatever your call strategy entails, AVOXI’s tailored solutions can work for your communications. We’d like to tell you more about them, so you can make the best decision possible for your business. You’ve done your homework and managed to shortlist a handful of VoIP providers. While you’re getting close…
Read MoreHow to Protect Your VoIP Communications & Customers from Phone Fraud
How to Protect Your VoIP Communications & Customers from Phone Fraud There’s a significant need for better phone fraud prevention and detection tools in the industry. We hear it every day. AVOXI is committed to providing businesses (and their customers) a better, more secure calling experience. See how we’re actively investing in our technology to…
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