Team Empowerment
Call Center Agent Scorecard Templates
Call Center Agent Scorecard Templates for Customer Service & Sales Call evaluation forms and agent scorecards are excellent examples of call monitoring tools that provide call center managers with valuable insight into their agent performance management strategies. Quality assurance (QA) and service level (SL) are vital customer service and sales metrics used by managers to…
Read MoreHow SBCs Work for Teams Direct Routing
How an SBC Enables Microsoft Teams Direct Routing Session border controllers play a crucial role in Direct Routing, Microsoft Teams’ SIP trunking feature. While SBCs are not a new technology, their recent popularity is thanks to Teams. But why do you need an SBC to connect a SIP trunk to Teams? We break down what…
Read MoreHybrid Work at AVOXI: Connecting from Costa Rica with Michael
Staying Connected from Costa Rica with MichaelHybrid Work at AVOXI At AVOXI, our employees are at the heart of everything we do. They’re the reason behind our global success and happy customers, and earlier this year we invested in them, big time. In January we decided to go fully remote and only halfway through the…
Read MoreHow SBCs Work in Microsoft Teams Direct Routing
How an SBC Enables Microsoft Teams Direct Routing Session border controllers play a crucial role in Direct Routing, Microsoft Teams’ SIP trunking feature. While SBCs are not a new technology, their recent popularity is thanks to Teams. But why do you need an SBC to connect a SIP trunk to Teams? We break down what…
Read MoreHosted PBX vs. VoIP vs. SIP Trunking
Hosted PBX vs. VoIP vs. SIP Trunking How are Hosted PBX, VoIP, and SIP Trunking different, and what role do they play in business platforms like Microsoft? The Role of PBX, VoIP, & SIP Trunking for Business Moving your business phone system to the cloud is a big decision – one that can serve your…
Read MoreMost Effective Call Center Bonus Structures
Effective Call Center Bonus Structures: 20+ Call Center Reward Ideas Looking to create a call center bonus structure? In this guide, we’ll go over all you need to know in order to have an effective call center bonus plan for your agents. Call center bonus plans are critical as they increase retention, motivate agents, and…
Read MoreBest Call Center Performance Games
Best Call Center Performance Games Looking for call center gamification ideas? Keeping your call center agents productive means keeping them satisfied and appreciated, and games with rewards are a great way do so. Call center gamification can easily liven up the office and improve team performance and efficiency. Before we get into specific games, let’s…
Read MoreHow to Motivate Call Center Agents
Top 5 Tips to Motivate Call Center Agents & Boost Call Center Morale Looking for the best ways to motivate call center agents? As a call center manager, it’s your job to make sure that your agents stay productive and motivated. We all know that working in a call center can be demanding and difficult,…
Read MoreCoffee with AVOXI: Meet Katy!
Coffee with AVOXI: Meet Katy! Get to know our team over coffee with AVOXI! Our QA Engineer, Katy, addresses life in the tech community, office dynamics, and what she’s up to when she’s not running tests for AVOXI’s development team. 1. What is your title at AVOXI? I am Katy Brockmann, and I am the…
Read More“Become A Rockstar” James Dodkins
“Become A Rockstar” James Dodkins Speaking with former SpeedTheory heavy metal band guitarist turned renowned customer service trainer James Dodkins is not unlike attending a rock concert. Same energy. Same passion. A clear vision. The #1 best-selling author of “Rockstar Revolution,” James took a few minutes off from his global tour to chat with us…
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