IVR Routing | Cloud Call Routing & IVR Software
Build Intelligent Call Flows Faster
Global IVR Software
Easily configure your Interactive Voice Response (IVR) and contact center call flows on phone numbers from 150+ countries from AVOXI’s single, intelligent and user-friendly platform. Get your callers to the best matched agents so you can always deliver the best customer experience.
Contact Center IVR That's Easy to Build
Build, manage and test cloud-based call flows, including fully featured IVR systems and call forwarding to specific destinations, with AVOXI’s Flow Builder. Its visual click-to-configure interface and preloaded widgets simplify even the most complex flows so you don’t need technical support to set it up.
- Route your contact center callers to groups, queues, users, voicemail or external phone numbers.
- Create as many custom greetings and menus as you require.
- Use advanced analytics to make it easy to measure the impact of your IVR on your call metrics.
The bottom line? You can save yourself days of work by easily building complex call flows in a matter of minutes.
Build IVRs with
Intelligent Routing
Deliver a unified customer experience globally with intelligent call routing. Create seamless routing layered across your global call centers to initially route customers. Then, route your calls based on your preferred criteria like preferred agent teams, time of day and call volume - even percentage-based and failover routing. AVOXI can be configured to route to all major contact center solutions, whether you have one or several across your global footprint.
Simplify Complex
Call Flows
Creating call flows, especially those with nested IVRs, can be time-consuming and complicated. Use Flow Builder to augment or enhance your library of complex call flows. You can easily visualize your flows to check dependencies and ensure your configurations are correct before publishing.
Update IVRs
Seamlessly
When your IVR needs to change on the fly, do it quickly and seamlessly. You can conveniently edit existing flows in draft mode without impacting the live flow. Then, easily save, publish, add and delete call flows at any time. You can even test and experience your call flow just as your callers would before you put it into action.
Setting Up Your Cloud-Based IVR is Easy and Affordable
Our cloud IVR software is simple to set up using our Flow Builder tool and is included with each phone number.
Unlimited Menus
Set up as many IVR menus as your business needs, with options to route to users, numbers, groups, queues, or other IVRs.
Personalized Greetings
Setup cloud IVR with custom greetings that suits your business and directs callers based on their needs.
Custom Routing
Combine IVR and ACD (automated routing) to offer your callers the most efficient experience possible.
Analytics and Dashboards
Custom dispositions and advanced analytics make it easy to measure the impact of IVR on your call metrics (only available after purchasing user licenses).
Common Questions About Interactive Voice Response
What is an IVR system?
How much does IVR hosting cost?
Can I set up my IVR online?
How long does it take to set up my virtual IVR?
Do you offer international IVR solutions?
What else can AVOXI do for my business?
Common Questions About Interactive Voice Response
How Much Does IVR Really Cost?
As you begin researching the right IVR, one of your top questions might be how much does an IVR cost?
The Enterprise Guide to Interactive Voice Response (IVR) Software
Intuitive IVR software is critical to your bottom line and growing customer expectations. See how it can benefit your enterprise below.
7 Best IVR Call Routing Strategies for Your Business
Setting up IVR call routing is a great way to save your business time while providing the best customer service experience possible-- but what are the best ways to do it?
Still Have Questions About IVR Software?
We are here to help! Get a demo and see what our cloud-based IVR can do for your business.