Phone.com Review and Pricing (2020)
When looking for a phone provider, price is typically the main component in narrowing down your choices. If you are in the market for an affordable business phone service provider, chances are you have come across Phone.com. While we are confident that we offer the highest quality, value prices and expanded worldwide coverage, we know that every company needs are different. It is important for our company to help customers find the phone provider that is the right fit for their company. So whether you are an eVoice customer looking for alternatives or are new to the market you, we want to give you the review for Phone.com that you have been looking for.
Not only are we going to provide a detailed review on Phone.com but we are going to give you a list of the top alternatives. We will discuss pricing comparisions along with information on each provider's features. Each provider in this post has proven they can handle a range of business communication needs.
Phone.com Company Overview
Phone.com is a business phone service provider that focuses primarily on small businesses in the United States. They provide cloud-based virtual phone systems to keep your business connected anywhere at any time. Their plans range from a pay per minute option to unlimited plans.
To get started you simply choose the plan that fits your budget and then choose what type of number you are looking for. They offer toll free, local, custom and transfer numbers. Next, choose whether you would like your number to be city or area code specific. They give you a list of number to choose from and then you are on your way!
Phone.com Features Review
Phone.com offers a variety of standard features included in its plans with additional add-on premium features at an additional cost.
Standard Features:
- Call Forwarding
- Call Blocking
- Fax from Phone
- Local Numbers
- IVR Menus
- Queues
- SMS
- Toll Free Phone Numbers
- Many more!
Premium Features:
- Call Recording
- Caller Analytics
- Custom Local and Toll Free Numbers
- Global Numbers
- Video Conferencing Service
- Voicemail Transcription
- and More!
Comparing Phone.com Features to Competitors
Not sure if Phone.com is a fit for your business? We have compiled a list of top alternatives and what they have to offer!
Top Phone.com Feature Alternatives
For SMS:
- GlobalCallForwarding: GCF offers inbound text messaging however it limited since it doesn't allow outbound messaging. So essentially customers can text you with a question or concern but you still have to either email or call that customer.
- SimpleTexting: SimpleTexting offers a much more advanced SMS platform for businesses. Their interface is highly intuitive. Pricing varies by package, starting at $25 for 500 outbound texts.
- AVOXI: A brand new feature available for AVOXI customers! Currently available for US/Canada numbers, with international SMS coming soon. Learn more about business SMS.
For Call Recording:
- CallRail: While CallRail tends to be on more of the pricey side they include advanced features such as conversation analysis and keyword tracking within your recorded calls.
- 8x8: With 8x8 you can choose to always have your recording on or simply choose on-demand recording which only records the calls of your choice. They include 35 hours of recordings (1GB), however, if you exceed this you will be charged a fee for extra storage.
- AVOXI: Calls recording using AVOXI are stored at the number level rather than based on the user. Pricing plans vary.
Phone.com Pricing Overview
Phone.com offers both pay per minute plans as well as unlimited minute plans. There are 3 packages available with both packages, their Base Plan, Plus Plan, and Pro Plan. Your overall pricing will depend on how much talk time you expect each month and whether or not you will need to add on features. If you get an unlimited plan, the number of users will have a big impact on the overall price.
Every Phone.com plan also includes at least 1 local or toll free number in the US and Canada (international telephone numbers are available as well, more on that below). But, if you would like you choose your phone number or get a custom vanity number, prices will vary. Typically, custom telephone numbers will be significantly more expensive than toll free or local numbers. When we used Phone.com’s search tool, we found vanity phone numbers starting as low as $199 while others were over $1,000.
If you’re looking to get a custom phone number, Phone.com has included a search feature to help you find exactly what you’re looking for.
Phone.com: Pay Per Minute Plans
Base Plan
- $12.99 per month
- 300 monthly minutes
- 1 Local or toll free number
- 5,000 SMS messages
Plus Plan
- $19.99 per month
- 500 monthly minutes
- 2 Local or toll free numbers
- 10,000 SMS messages
Pro Plan
- $39.99 per month
- 1,000 monthly minutes
- 3 Local or toll free numbers
- 20,000 SMS messages
Phone.com: Unlimited Plans
Base Plan
- $29.99 per month
- Unlimted monthly minutes
- 1 Local or toll free number
- 5,000 SMS messages
Plus Plan
- $37.99 per month
- Unlimted monthly minutes
- 2 Local or toll free numbers
- 10,000 SMS messages
Pro Plan
- $59.99 per month
- Unlimted monthly minutes
- 3 Local or toll free numbers
- 20,000 SMS messages
Just like with the pay per minute plan, Phone.com’s unlimited plan has unlimited users, but the unlimited minutes only apply to one user. For example, if you only have 3 employees but only 1 user who needs excessive talk time, then you can get an unlimited plan for $29.99/month and the remaining 2 employees share that "bonus pool” of minutes.
All 3 plans in their pay per minute package offer bundled monthly minutes, unlimited extensions and an allotment of SMS messages. This package also offers a local or toll free phone number (or 2 with the plus, and 3 with the premium). There are also fees in place if you were to go over your monthly allotment of minutes or texts:
- Under 5000 minutes: $0.039/minute
- 5,001 - 10,000 minutes: $0.035/minute
- 10,001 - 20,000 minutes: $0.029/minute
- Over 20,000 minutes: $0.025/minute
- Each additional text sent OR received that is over the allotment in your plan: $0.005
Additional Phone.com Services
For an additional cost, you can also purchase these additional features:
- Physical Phones: $4.99/month per phone
- International phone numbers: Starting at $4.99/month
- Premium International numbers start at $12.99/month
- Additional minute bundles (see table below)
- Unlimited minutes for your extensions: $23.99/month
Comparing Phone.com Pricing to Competitors
Pricing is typically an important aspect of the decision-making process when choosing a business phone service. We have gone ahead and pulled the top competitors to Phone.com pricings for quick comparisons.
Top Phone.com Alternatives
AVOXI:
- Plans starting at:
- Local: $4.49 per month
- Toll Free: $4.49 per month
- Inbound Rates: $0.009 - $0.041 per minute
eVoice:
- Plans starting at:
- Toll Free: $12.99 per month
- Local: $12.99 per month
- 300 monthly minutes
RingCentral:
- Plans starting at $29 per month
- Inbound calls: 100 toll free minutes included, then $0.039 per minute
Interested in Seeing How AVOXI Compares as an Alternative to Phone.com?
Check out our virtual number inventory, which includes toll free, national, and local business numbers from 160+ countries. Every virtual number plan includes:
- No setup fees, no minimum contracts
- 20+ VoIP business features at no extra cost
- Affordable call recording plans available
- Multiple layers of failover routing so you get the highest uptime possible
- A dedicated support team of VoIP experts available anytime you need them, 24/7
- Global VoIP infrastructure to ensure amazing call quality, no matter where you do business
Try any virtual number plan risk-free!
