IT staff understands that building applications are so much more than just entering in some coding. It requires an understanding of data security, policy, how to properly format data to integrate systems, and of course, the capabilities of the tools they’re using. 

This is the same kind of knowledge that needs to be transferred to business users as they begin using low-code no-code tools. That’s where having a robust training program is critical. Training should be broken down into two steps:

→ Step 1: Initial training 

This is the preliminary training that covers your policies, basic concepts and expectations. This training should include:

• • Education and access to low-code no-code resources 
  • Overviews of relevant data lists and connected business systems 
  • Detailed security and compliance training with supplementary information security certifications
  • Introduction and training on required sandbox environments to ensure business users test any and all app deployments before launching in production 
  • Support procedures and complete access to any and all resources required for ongoing assistance 
  • Testing to ensure the fundamentals are understood before development can begin 

→ Step 2: Ongoing training

It’s predicted that by 2024, 80% of technology products and services will be built by professionals outside of IT. It’s clear that citizen development will only become more important within your business, and your team will need to learn a variety of tools and skill sets along the way. That’s why ongoing training will be critical to the longevity of your program. 

Ongoing training will also provide growth opportunities for business users and eventually, take even more work off IT’s shoulders as they get better and faster at building applications that provide value to the organization.