Transforming Voice in the Cloud: Key Insights from AVOXI's Expert Webinar

It is crucial to stay ahead of the curve in communication technology. Recently, AVOXI hosted an insightful webinar, "Transforming Voice in the Cloud," featuring Chief Technology Officer Randy Layman and Chief Marketing Officer Mike Kaplan. They discussed a wide range of topics, from best practices for a successful migration to advice for those starting the journey. 

The Cloud Migration Acceleration

While cloud transformation isn't new, voice solutions often lag behind other business applications in migrating to the cloud. However, this trend is changing rapidly. Many companies are now accelerating their migration of voice infrastructure to cloud-based solutions, recognizing the benefits and necessity of modernization.

Components of Modern Voice Solutions

Randy Layman highlighted several key components of modern telephony architecture that can be moved to the cloud:

  1. Session Border Controllers (SBCs)
  2. Agent platforms
  3. Interactive Voice Response (IVR) systems
  4. Security devices
  5. Analytics solutions

Interestingly, the concept of "agents" itself is evolving, with more companies embracing remote work and treating their workforce as a cloud-based resource.

Drivers for Cloud Migration

Several factors are propelling companies towards cloud-based voice solutions:

    1. Aging on-premises infrastructure reaching end-of-life
    2. Desire for vendor consolidation, especially after mergers and acquisitions
    3. Cost savings through economies of scale
    4. Enabling new technologies, particularly conversational AI

Challenges in Migration

The webinar addressed common challenges companies face during migration:

  1. Fully understanding and documenting the current infrastructure
  2. Finding vendors that integrate well with existing systems
  3. Avoiding rushed migrations due to external pressures

Best Practices for Successful Migration

To overcome these challenges, our experts recommended:

  1. Conducting a thorough inventory of current systems
  2. Selecting best-of-breed vendors with proven integration capabilities
  3. Planning intentionally and migrating in phases
  4. Learning from others who have successfully made the transition

Benefits of Cloud-Based Voice Solutions

Companies that successfully migrate can expect numerous benefits:

  1. Vendor consolidation and easier management
  2. Cost savings
  3. Increased call quality and reliability
  4. Reduced support burden
  5. Access to richer features and analytics
  6. Enhanced security posture
  7. Positioning for future technologies like conversational AI

Long-Term Strategic Advantages

Beyond immediate benefits, cloud migration sets companies up for long-term success by:

  1. Enabling more comprehensive and consistent analytics across all systems
  2. Improving overall security posture
  3. Facilitating faster and easier upgrades and feature improvements

Advice for Companies Starting Their Journey

For those just beginning their cloud migration journey, Randy Layman offered this advice: "Be intentional in your project planning, do it in phases, not too slow, but do it in intentional phases so that you're getting incremental value and you're actually being able to mitigate your risk."

Powering Your Business with Next-Generation Voice Solutions

The shift to cloud-based voice solutions is no longer a question of "if" but "when" and "how." As our webinar revealed, companies that approach this transition strategically gain significant advantages in terms of cost savings, improved quality, and future readiness.

We'd like to thank all who attended the webinar and engaged in this important discussion. For those who couldn't make it, we hope these takeaways provide valuable insights for your cloud migration journey. Remember, AVOXI is here to support you every step of the way as you transform your voice infrastructure for the digital age.

Missed the webinar? Don't worry! You can access the full recording here.

Get in touch for more information on how AVOXI can help you modernize your voice solutions.

By embracing cloud-based voice solutions, businesses can position themselves at the forefront of communication technology, ready to meet the challenges and opportunities of the future. Don't let your voice infrastructure hold you back – the time to transform is now.

Thomas Moore

Thomas Moore

 ( Senior Content Marketing Manager )

Thomas brings over 14 years of experience leading creative and strategic marketing initiatives and has a strong background in content strategy, brand development, and leadership. He has spent he majority of his career working in the tech industry.