What Is Hosted VoIP? Everything You Need to Know (2025)

Features to prioritize in hosted VoIP solutions

When evaluating hosted VoIP providers, focus on these essential features that directly impact your communication capabilities and business operations:

• Call quality and reliability: A robust hosted VoIP solution should offer HD voice quality and maintain at least 99.99% uptime. Look for providers with redundant data centers and direct carrier relationships to ensure consistent call quality and minimal downtime.
• Scalability and flexibility: Your system should easily accommodate growth without requiring significant infrastructure changes. Ensure that the provider offers simple user addition and removal, as well as the ability to quickly adjust resources during peak periods.
• Security and compliance: Priority security features should include end-to-end encryption, secure user authentication, regular security updates and monitoring, and compliance with industry standards like the Health Insurance Portability and Accountability Act (HIPAA), System and Organization Controls 2 (SOC 2), and General Data Protection Regulation (GDPR).
• Integration capabilities: Your VoIP system should seamlessly connect with your existing business tools. Essential integrations include CRM platforms, productivity suites, and help desk software to maintain workflow efficiency.
• Advanced call management: Look for features like intelligent call routing, auto-attendant, call recording, and real-time analytics. These tools help you optimize call handling and improve customer experience.
• Mobile accessibility: The solution you choose should offer robust mobile apps with full feature parity, which allows your team to maintain productivity whether they're in the office or working remotely.

Hosted VoIP implementation best practices

A successful hosted VoIP deployment requires careful planning and execution. Follow these critical steps to ensure a smooth transition:

1. Assess your business needs: Start by evaluating your current call volume, peak usage times, and specific feature requirements. Take your growth projections and international communication needs into account to ensure that the solution you choose can scale effectively with your business.
2. Verify network readiness and bandwidth optimization: Before implementation, run network tests to determine whether your internet connection can handle VoIP traffic. To maintain call quality, implement quality of service settings that prioritize voice traffic and allocate sufficient bandwidth, especially during peak usage periods.
3. Choose the right hosted VoIP provider: Not all providers offer the same capabilities, so it's important to select one that aligns with your business needs. Consider key factors like geographic coverage, technical support quality, and how well the provider integrates with your existing systems to ensure a seamless transition.
4. Implement strong security measures: Though cloud solutions offer flexibility, they also raise concerns about breaches, data loss, and unauthorized access. To address these risks, you need to deploy robust security protocols, including strong passwords, two-factor authentication, and encrypted connections. Establishing clear security policies for remote access and device management helps ensure comprehensive protection.
5. Plan for number porting and business continuity: Transferring existing numbers can be complex, so creating a detailed timeline will help you prevent service disruptions. It’s also wise to develop contingency plans for potential outages by arranging backup internet connections and implementing failover procedures.
6. Monitor performance: Once your VoIP system is live, continuous monitoring keeps service quality high and ensures smooth operation. Tracking tools help evaluate call quality, system usage, and user adoption, providing valuable insights. Regular performance reviews also allow you to detect and resolve issues early, preventing disruptions before they impact your business.

Should you integrate hosted VoIP and SIP trunking?

Combining hosted VoIP with SIP trunking can maximize your communication capabilities while optimizing costs. Here's how integration can benefit your business:

• Expanded global coverage: With hosted VoIP and SIP trunking, you can connect directly to carriers in different countries to ensure seamless call routing and reliable service in any market. Instead of establishing a physical presence, you can instantly deploy local numbers while complying with regional regulations. This approach strengthens your international reach, keeps your operations efficient, and allows you to retain existing phone numbers while expanding globally.
• Improved call quality: Optimized routing paths reduce latency and prevent dropped calls. With carrier redundancy in place, you can maintain a stable connection, even during peak usage, ensuring consistent performance when call traffic is high. This reliability, combined with HD voice codecs, delivers crystal-clear audio. 
• Reduced costs and easier scaling: You can replace costly international toll charges with local connections and pay only for the capacity they need. This flexibility allows you to scale up or down based on demand, eliminating unnecessary expenses without sacrificing service quality. By consolidating vendors, you also simplify management and billing, creating a more efficient communication setup.

How AVOXI's hosted VoIP makes global connection easier

As your business expands globally, you’ll need a VoIP solution that keeps pace with your growth while maintaining enterprise-grade call quality. AVOXI offers comprehensive UCaaS and Contact Center as a Service (CCaaS) solutions that enhance global connectivity. 

AVOXI's hosted VoIP services specifically address these challenges through three key capabilities:

1. Ensuring compatibility with leading VoIP platforms

AVOXI seamlessly integrates with major CRM platforms like Microsoft Teams, Zoom, and other leading VoIP solutions. This compatibility ensures that you can enhance your existing communication infrastructure without disruptive changes. That way, your team can maintain the workflow they’re used to while gaining access to expanded global coverage and improved call quality.

2. Bridging coverage gaps in challenging markets

When your business needs to reach markets where traditional providers struggle, AVOXI can deliver reliable connectivity through direct carrier relationships. This network of local partnerships ensures consistent service quality and regulatory compliance in over 150 countries, allowing you to expand confidently into new territories.

3. Providing premium voice services via direct carrier partnerships

Direct carrier partnerships improve call quality by eliminating intermediate hops—the network devices like routers, switches, or gateways that data packets pass through from the source to the destination–that can degrade call quality. 

AVOXI maintains carrier-grade infrastructure with built-in redundancy so your calls are crystal clear and reliable. Real-time monitoring and automated failovers protect your business from service disruptions while maintaining enterprise-grade call quality.

Scale your business with reliable hosted VoIP

Selecting the right hosted VoIP solution is crucial for businesses that are expanding their global communications. By prioritizing features like call quality, security, and scalability while following proper implementation practices, you can ensure a successful deployment that supports your organization's growth.

AVOXI is a leading hosted VoIP provider for businesses that want reliable global coverage and premium call quality. With direct carrier relationships in over 150 countries, seamless integration capabilities, and enterprise-grade infrastructure, AVOXI delivers the robust communication foundation you need to connect confidently across international markets.

Ready to enhance your global business communications? Contact AVOXI today to learn how our hosted VoIP solutions can support your business growth.