The Top International Contact Center Solution

With an intuitive interface and self-service features, AVOXI is the powerful, easy-to-use virtual call center platform for global business:

• Seamless Setup and Support: Set up your virtual call center in just 1-2 days. Our onboarding experts will ensure everything is working according to your preferences and 24/7 live support always has you covered.
• Global Voice Architecture: No matter where your agents and callers are, AVOXI’s powerful voice architecture provides unlimited concurrent calling and excellent call quality during inbound and outbound calls.
• Integrate in Minutes: Automate tasks and reduce errors by integrating your virtual call center platform with your CRM and business tools. Integrate with platforms like Salesforce, Zendesk, Zoho and many more.
• Manage Your Cloud Call Center Remotely: Our cloud-based contact center allows agents to handle calls from anywhere, while admins can monitor agent activity and key metrics, add or remove phone numbers and users, and customize call routing rules anytime.

Manage Your Contact Center's Call Routing Rules from an Intuitive Interface

AVOXI’s contact center platform gives you what you need to optimize your sales and support teams’ call flows and customer interactions:

• Route Callers to the Right Agent the First Time: Inbound call routing features like IVR and automatic call distribution make it easy to connect your callers to the best agent for their needs as quickly as possible.
• Monitor Calls and Track Performance: Track KPIs and monitor performance with intuitive dashboards and advanced reporting. Coach your agents with live monitoring, call scoring, call whisper and more.
• Improve Interactions with CRM Integration: Simplify workflows and provide agents with contextual customer screen pops when receiving calls by integrating your contact center software and CRM or ticketing platforms.
• Powerful Cloud Telephony Infrastructure: Our power cloud telephony network is built to provide unlimited concurrent calling and excellent voice quality no matter where you or your callers are located. Set up new VoIP phone numbers in 170+ countries instantly.

Motivate Call Center Agents, Monitor Conversions, and Improve Customer Service

Ensure quality standards are met, improve team performance and monitor your contact center metrics from one intuitive interface:

• Live Dashboards and Analytics: Monitor your contact center’s KPIs from intuitive dashboards with drill-down analytics. Easily track call volumes, agent activities, and customer success metrics in real-time.
• Shared and Scheduled Reports: Track historical trends in your key metrics, share reports with team members with just a few clicks, and automatically distribute reports with scheduled reporting.
• Live Quality Monitoring: Monitor your key metrics with real-time performance dashboards. Attach feedback notes to call recordings, and track performance trends with call scoring and disposition reports.
• Call Coaching: Stay ahead of potential issues from your Live Coaching Dashboard, attach personalized agent feedback to recorded calls, and guide agents to better performances with call monitoring, barge, and whisper.

Global Outbound Dialing Features Included with Your Contact Center Software

AVOXI’s cloud contact center platform makes it easier to manage your teams by seamlessly blending inbound and outbound calling features:

• Reach Customers Anywhere: Every virtual call center agent gets a lightweight softphone with global outbound dialing features. Contact center customers can also take advantage of unlimited calling to the US & Canada!
• Save Agent Time with Click-to-Dial: AVOXI’s free click-to-dial extension allows agents to make outbound calls by simply clicking a phone number from a webpage, spreadsheet, or your CRM and ticketing platforms. 
• Coach Your Agents to Better Performance: Take advantage of call monitoring and agent coaching features like live dashboards, call whisper and barge, call scoring and more to improve team performances.
• Cloud-based Integrations Save Time and Reduce Errors: Automate tasks like call logging and set your agents up for success by integrating AVOXI’s contact center platform with your CRM and other business tools.

Amazingly Affordable Cloud Call Center Solutions

AVOXI makes it easy to reduce the cost of managing a virtual call center without sacrificing system quality:

• Get More for Less: With monthly plans starting at just $19.99, few call center software providers can claim to give you so many features and integrations at such affordable pricing. Save even more when you go annual!
• Eliminate Startup Costs: No setup fees, no cancellation costs, and no expensive implementations. AVOXI’s dedicated experts will help you set up and optimize your virtual call center within days. 
• Get Paid to Transfer Your Numbers: Have telephone numbers you would like to keep? AVOXI will give you one month of calls for free with every number you port to our platform, no matter how many calls you take.
• Save Big on VoIP Telephony: AVOXI started as a global voice solution, and we’ve spent 20 years optimizing our VoIP network for efficiency and affordability. Most call center software providers buy numbers from providers like us before selling them to customers at higher rates.

Find Out How Much You Can Save