Computer Telephony Integration (CTI)
Computer Telephony Integration
Achieve workforce flexibility and scale with CTI to connect your phone system, computer, and CRM systems and start managing your communications from one unified dashboard.
Cloud Contact Center Call Center Features Computer Telephony Integration
Expect the Best CTI Software for Business
Computer telephony integration, or CTI, is technology that allows phone systems and computers to be linked as a way to use desktops to manage phone calls. CTI typically includes CRM integrations that allow representatives to have data available while handling calls. AVOXI’s CTI includes features like CRM integration, click-to-call dialing, call routing, and screenpop to increase agent productivity and boost customer satisfaction.
Manage Communications In One Place
CTI systems allow agents to work over the phone, taking calls and keeping track of customers all through their desktop computers. Every task can be performed over a simple, unified dashboard.
Get Better Results with Less Time and Money
CTI integration saves time and eliminates mistakes. CTI software features like screen pop reduces average call handling time by providing caller information at your agents' fingertips.
Affordable Plans with Advanced Features
Our CTI software starts at only $50 per month per user! Plus, you'll get call quality management features like call routing, call queuing, and more to improve your business communications.
Computer Telephony Integration Features
- CRM integrations with screen pop - Take advantage of Help Desk and CRM integrations to give your agents more context during customer calls.
- Automatic call logging - Give your agents more time for the work that matters most. Review call details, follow-ups, and call recordings within your CRM.
- Browser-based webphone - Easily take calls from your computer browser without needing physical phones.
- Analytics and dashboards - Custom dispositions and advanced analytics make it easy to measure the impact of CTI on your call metrics.
"The interface is easy to use and very user friendly, our teams required very little training to get started right away."
Marco
Finance & International Network Manager
“We like that everything is there in one simple interface - softphone, reporting, analytics. It has really been a help to our team.”
Suzanne
Group Reservations Manager
"As COVID hit, AVOXI helped us move our contact center agents to a WFH mode very quickly and with no impact on call quality. Thank you AVOXI and team."
Abdul Hameed
Asst. Manager – IT Support
Integrated With the Technologies Your Business Relies On
Frequently Asked Questions
How long does it take to set up CTI?
What CTI integrations are available?
What else can AVOXI do for my business?
See What CTI Can Do for Your Business
Enjoy a free 30 day trial of AVOXI Genius to see what features like CTI can do for your business or call center.
Get the Most Out of Your CTI Software
The AVOXI platform comes with much more than computer-telephony integrations.
Interested in Trying Computer Telephony Integration for Free?
Schedule a demo to see what CTI can do for you and try AVOXI for free!