Performance Management
Emphasize an
always-improving culture.
With performance management software, easily deliver more transparency and continuous feedback on alignment and contact center goals that drive better-than-expected customer experience metrics.
Trusted by Over 5,000 Global Brands
Call Performance
Securely Reach Your Customers Just About Everywhere
Call Insights
Get ahead of potential connection issues quickly.
Trace call quality performance
A great experience relies on reliable voice performance. Drill down into MOS, packet loss and jitter indicators to find and fix call quality issues.
Troubleshoot your voice instantly
When poor audio anomalies are detected, instantly escalate to our 24/7 support team from your dashboard. We’ll investigate and resolve issues on the spot.
Boost your interactions
Poor connectivity can trample a positive customer outcome. Get in front of the root cause of the quality of service (QoS) before it impacts your business.
Call Journey
Gain visibility into call flow navigation.
Track every action
Record every step a customer takes from the moment the call is answered to the moment it ends. Uncover call flow gaps, pain points and more that hurt the experience.
Keep customers happy
Achieve more first-touch resolutions when callers are routed to the right place, the first time. Customer retention and loyalty depend on it.
Improve team management
By understanding how customers navigate through call flows, you can easily improve agent scheduling, address missed calls and optimize revenue opportunities.
Advanced Analytics
Dive into your front and back-end data.
Monitor team performance
See team and agent status updates, call trends and service level goals to stay ahead of your performance metrics - all in real-time or retroactive reporting.
Mitigate business risk
Reduce liability and measure the quality of the conversation with compliance-ready call recording. Score calls, leave notes and more for quality assurance - up to 365 days.
Prioritize transparency
Pull voice quality, agent productivity and contact center performance with ease, sharing actionable insights with those who depend on it to move your business forward.
Team Performance
Reinforce Consistency, Confidence and Stellar On-the-Phone Performance
Call Coaching
Take a closer look at your customer-agent interactions.
Ramp up training
Time-to-proficiency is critical for a contact center’s operation. Call monitoring enables new agents to listen on live calls and learn from real-world experiences.
Lend your wisdom
Provide same-side feedback only your agents can hear. Call whispering connects supervisors and agents on live calls to get the conversation back on track.
Enter the conversation
When your participation is needed, easily join in on the call for a three-way conversation between you, the customer and the agent.
Set Goals & Report Success
Establish, monitor and automatically circulate contact center reports to your stakeholders.
Guide smarter decisions
Move away from reactively managing performance details to proactively guiding your customer experience with data that’s delivered at the right time, to the right people.
Monitor critical performance
Improve your customer satisfaction and service level targets, keeping everyone on-brand and on-pace. Share insight and collaborate on findings to refine the process.
Keep everyone accountable
Easily run real-time and historic activity reports on key metrics - total calls, average talk time, call outcomes and more - directly from the dashboard where you can drill down to your team or agent view.
What Our Customers Say
As someone working for a Contact Center as a Service (CCaaS) company, Avoxi has been a good partner on every stage of the project, since the initial onboarding to their support and Account Managers team. Highly recommended if you need voice solutions worldwide.
Oscar Orozco
Carrier Operations Engineer
AVOXI has helped us to grow our business across the globe. As we expand into new countries, we just get a new number from AVOXI. They make it simple and cost effective. Service is amazing. We highly recommend using them.
Brad Taylor
Executive / Owner
Great DID services. Very broad coverage with instant activation for most countries we need. Sound quality is high grade and prices are fair to use.
Ami Shalmon
CEO
AVOXI has a comprehensive system that allows for all your call center needs. Easy to work with, support is great. Great rapport with the product managers and support team to fix opportunities and create new innovations.
Vito Vicario
Software Implementation Administrator
Industry Tailored Solutions
Tailor-Made Solutions for Every Industry
Travel + Hospitality
Travelers and guests expect more from the brands they book with. Personalize every step of their reservations journey to ensure a 5-star experience.
Software + Technology
Customer-led, product-led, marketing-led…IT and tech businesses are adopting new strategies to accelerate growth. Modern communications drive the agility and digital engagements you and your customers demand.
BPO
Your clients entrust you with the care of their customers. Outperform their expectations with superior voice quality and contact center tools that leave them satisfied.
Healthcare + Pharma
Superior care and comfort rely on a dependable voice solution. AVOXI maintains strict privacy and security practices to keep conversations and medical data confidential.
Retail + eCommerce
Increase loyalty online or in-store, wherever shoppers prefer to connect with your brand. PCI-DSS regulation and a seamless call flow help maximize a happier shopping experience.
Additional Resources to Help You Get the Needle Moving
Call Insights
Improve VoIP
Call Quality
Call Monitoring
How to Boost Sales & Customer Experience
Agent Performance
Tips for Accelerating Agent Performance
