Call Coaching Software (Live Call Monitoring)
Call Coaching & Live Monitoring Dashboard
Call monitoring software helps you coach your agents and improve your team's performances over time with live call monitoring, call barge and whisper, call quality scoring, call tagging, advanced analytics and more.
Live Call Monitoring & Coaching Software
Call monitoring software helps you improve customer service metrics and employee performance over time. AVOXI Genius includes call center monitoring tools like live call monitoring, call barge and whisper, real-time report boards, call scoring, call tagging, drill-down analytics, and more! Integrate your call center monitoring software with your CRM platform and other business tools to automate workflows and improve performance even further!
Live Call Monitoring
with Advanced Analytics
Use live call monitoring or call recording features to review phone calls and ensure your callers are getting accurate, consistent, and positive customer experiences from your agents.
Real-Time Monitoring
and Live Coaching
Provide effective onboarding and coaching for your agents, allowing supervisors to assist them in real-time without disrupting calls or provide feedback with call quality scoring, whisper, and barge.
Easy, Affordable
Call Monitoring Solutions
Our call monitoring software starts at only $25 per month per user! Plus, you'll get call management features like IVR, call routing, call queuing, and more to improve your team's performance.
Contact Center
Monitoring Tools
Real-Time Dashboards
Track your team's real-time metrics at a glance.
Live Call Monitoring
Listen to calls and coach your agents in real-time with call barge and whisper or leave notes for feedback.
Custom Call Dispositions
Set up unlimited custom dispositions, or call outcomes, for actionable quality monitoring metrics.
Call Quality Scoring
Score calls and attach feedback notes for your agents, track performance over time, and leave notes for feedback.
Unlimited Call Recording
Use call recording to ensure compliance, provide training, and evaluate interactions of past calls.
Contact Center Monitoring Tools
Real-Time Dashboards
Track your team's real-time metrics at a glance.
Live Call Monitoring
Listen to calls and coach your agents in real-time with call barge and whisper or leave notes for feedback.
Custom Call Dispositions
Set up unlimited custom dispositions, or call outcomes, for actionable quality monitoring metrics.
Call Quality Scoring
Score calls and attach feedback notes for your agents, track performance over time, and leave notes for feedback.
Unlimited Call Recording
Use call recording to ensure compliance, provide training, and evaluate interactions of past calls.
Seamless Integration with the Technologies Your Business Relies On
Getting started is easy and workflows are integrated with where you are already working.
Get the Most Out of Your Call Monitoring Service
The AVOXI Genius platform comes with much more than call monitoring.
Integrate Your Tools
AVOXI integrates with 50+ business tools so you can see everything happening with your customers all in one place.
Global Voice Platform
Instantly activate virtual phone numbers in 170+ countries at the most competitive rates worldwide.
Virtual Call Center
Improve customer service and agent productivity with AVOXI's intuitive, easy-to-use virtual call center software.
Common Questions About Phone Call Monitoring
How do I use live call monitoring in AVOXI Genius?
How much does phone call monitoring cost?
How long does it take to set up a call monitoring system?
What else can AVOXI do for my business?
Try Our Call Center Call Monitoring System for Free
Schedule a demo to see what features like live call monitoring can do for you and try AVOXI Genius for free!