Genesys

By Colby Branum |

High-Quality Global Voice – Integrated with Genesys

With just a few clicks to connect AVOXI to your
Genesys Contact Center via SIP, get:

  • Expanded country and number coverage
  • Software to manage voice infrastructure
  • High call quality and stability
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Tour the AVOXI Platform
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Consolidate Voice

Access coverage in more than 150 countries with comprehensive number types for all of your voice needs or as a complement to Genesys calling plans.

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Increase Answer Rates

Look local in your key markets, with full PSTN replacement that drives 2x greater answer rates across 100+ countries. These two-way numbers also make it easier for customers to call back.

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Transition to the Cloud

Support your contact center cloud migration strategy by easily transitioning your voice channel to the cloud. Tailored for Genesys on-prem or cloud, easily integrate voice with your applications.

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Better Quality and Stability

Easily configure and directly connect to Genesys via SIP for premium calls, enhanced security and streamlined routing.

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Genesys Partners

Need to deploy international contact center voice for your clients? Partner with AVOXI to drive more success and revenue with customers.

Learn more about AVOXI's capabilities

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Geographic Experience

  • Global reach including hard-to-find countries
  • Instant inventory to speed time-to-market
  • Multiple number types: Toll-free, local and more
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Local Outbound Calling

  • Two-way voice with guaranteed local caller ID
  • 2x improvement in answer rates
  • Easy for customers to call you back
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Software Platform

  • Analytics for call quality and geographic performance
  • Portfolio-wide and individual number insights
  • Connectivity testing to ensure phone number availability
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Number Porting

  • Global porting solution at no cost
  • Automate and track in our portal
  • Expert managed service for large ports
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AVOXI Customer Support

We give you the experience you deserve,
so you can do the same for your customers. AVOXI uses software and data to support large global organizations to deliver a new type of proactive voice service. 

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