The State of International Voice for the Contact Center

By Colby Branum |
The State of

International
Voice for the
Contact Center

Industry Report in Collaboration with
Metrigy logo

The State of

International Voice for the Contact Center

Industry Report in Collaboration with
Metrigy logo

State of Report_Mockup_2

Get a comprehensive analysis of global
voice for customer service and sales

Based on a survey of 371 IT and voice decision-makers across 11 countries and 18 industries, The State of International Voice for the Contact Center offers a global perspective and in-depth analysis of the current landscape and future trends shaping contact center voice for multinational enterprises.

Get a comprehensive analysis of global voice for customer service and sales

Based on a survey of 371 IT and voice decision-makers across 11 countries and 18 industries, The State of International Voice for the Contact Center offers a global perspective and in-depth analysis of the current landscape and future trends shaping contact center voice for multinational enterprises.

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WHAT'S INSIDE THE REPORT?

Challenges in International Voice

Discover the key obstacles multinational enterprises face in optimizing voice for their customer service and sales channels.

Understand the complexities of managing a patchwork of voice providers to meet business needs.

0%

of companies say that voice coverage is a challenge for international service and sales calling

0%

More than half of respondents noted

better voice quality as a key benefit of moving voice to the cloud.

The Cloud Advantage

Explore how cloud solutions can transform and optimize international voice services.

Learn about the future state of voice in the cloud and its benefits for global enterprises.

AI for Voice

Uncover the growing adoption and impact of AI in enhancing voice services.

See how AI is revolutionizing customer interactions and improving service efficiency.

0%

of respondents have already incorporated AI into their voice channel

WHAT'S INSIDE THE REPORT?

Challenges in International Voice

Discover the key obstacles multinational enterprises face in optimizing voice for their customer service and sales channels.

Understand the complexities of managing a patchwork of voice providers to meet business needs.

0%

of companies say that voice coverage is a challenge for international service and sales calling

The Cloud Advantage

Explore how cloud solutions can transform and optimize international voice services.

Learn about the future state of voice in the cloud and its benefits for global enterprises.

0%

More than half of respondents noted better voice quality as a key benefit of moving voice to the cloud.

AI for Voice

Uncover the growing adoption and impact of AI in enhancing voice services.

See how AI is revolutionizing customer interactions and improving service efficiency.

0%

of respondents have already incorporated AI into their voice channel

Why Download This Report?

Understanding the industry landscape is key to navigating the complexities of international voice for contact centers. Stay ahead of industry trends and benchmark your strategies against peers facing the same challenges.

Get Your Copy Now!

Unlock the full potential of global voice for your contact center. Download the report today and explore how voice impacts international customer service and sales.

Download the Report
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Don't miss out on this essential resource for IT leaders.

Optimize your global voice strategy and ensure your business is prepared for the future.