AVOXI Kickstarts the Year with Record Revenue in Q1 and Accelerating Growth

Rapid product development demonstrates the importance AVOXI’s global communication platform has on account expansion, customer satisfaction and integrated workflows.

ATLANTA – April 28, 2021 – AVOXI, a global Communications Platform as a Service (CPaaS), announced accelerated growth in the first quarter of 2021. With a robust integration portfolio, multiple industry awards and continued account growth, AVOXI wraps Q1 with record revenue and accelerating growth for the year ahead.

 

Accelerating Growth

With a strong Q1 close, AVOXI recognizes substantial growth across both revenue expansion and global voice coverage. Rapid product development in 2020 proves beneficial to the start of 2021, resulting in broader platform adoption and a 135% increase in dollar-based revenue expansion over the prior year. 

With continued growth in their global voice coverage, AVOXI’s provisioning team pursues additional geographies and number types, driving up numbers sold by 147% year over year.

“We’re always looking for ways to provide more value to our customers. As we continue to expand our voice capabilities and add new functionality within our platform, it’s been exciting to see our customers consume more from AVOXI and integrate our technology more into their businesses,” said AVOXI CEO David Wise. 

 

Expanding Integrations

Complementing this growth, AVOXI continues to expand its integration capabilities to meet the increasing enterprise customer need for transparent and automated presentation of customer conversations. Released in March, Microsoft Teams Direct Routing introduced the company’s SIP platform integrations, allowing even more platforms to benefit from AVOXI’s industry-leading global voice offering.

 

Recognized for Innovation

AVOXI closed out the previous year with a hot streak of new products in the marketplace. The releases didn’t go unnoticed, as AVOXI received two consecutive industry awards for its voice and contact center solutions:

 

1. Emerging Favorite in Capterra’s 2021 Call Center Shortlist 
2. TMC’s 2021 Voice Technology Excellence Award 

AVOXI’s service level and commitment to its customers have been stronger than ever. With continued customer satisfaction, AVOXI maintains high merits directly from customers with 95% stating they would hire the employee that helped them if they ran AVOXI. 

As the company adds more enterprise customers to its roster, our global team continues to grow as well. With a 15% increase in employees in Q1, the executive team also welcomed tech-veteran David Guthrie to the board of directors.