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AVOXI Launches 2-Way Local Voice in 20 Countries Including China, Malaysia, Saudi Arabia and Russia with TrueLocal Service
ATLANTA – May 6th, 2021 – AVOXI, a global Communications Platform as a Service (CPaaS), announced the launch of their TrueLocal service, a PSTN replacement that gives enterprise customers reliable two-way calling with local CLI in several countries around the globe.
Providing hard-to-find local DID numbers with in-country caller ID for both inbound and outbound calling, AVOXI TrueLocal enables enterprises to increase customer confidence and expand reachability. AVOXI has been piloting this service for nearly a year with several key enterprise clients in challenging environments such as China. The company has leveraged its regulatory and infrastructure resources in Asia Pacific, Latin America and the Middle East to create the initial 2021 countries. With live services currently in China, South Africa, Singapore, Saudi Arabia, Japan, Costa Rica, Ecuador, the Philippines, Australia AVOXI is rapidly expanding to other geographies to meet customer demand over the coming weeks. The company is accepting orders now for all 2021 countries and expects all locations to be fully operational by the end of 2Q21.
“We have always focused on giving customers flexibility and control of their global communications. TrueLocal is the latest product in our portfolio making this vision a reality for clients.,” comments David Wise, CEO of AVOXI. “The global consumer market is getting larger, moving services to the cloud is more critical and the international regulatory environment is increasingly complex. The AVOXI TrueLocal service solves these problems for customers by offering a unified and intuitive global communications platform.”
AVOXI TrueLocal gives businesses the ability to establish new, local presence via the AVOXI Software platform in markets previously only reachable through traditional methods. This service allows customers to continue to modernize their global communications and evolve further towards 100% cloud environments.
The AVOXI platform combines years of international expertise and in-country relationships with a customized routing solution to ensure that all local calls are routed correctly without complex trunking and manual customer routing. The platform utilizes a routing design – AVOXI SmartRoute to create the appropriate paths for delivery for both in country and international services. The AVOXI software platform does all the call routing work for clients backed up by global in country resources in Asia, Africa, and the Americas.
“We had a head start in some hard to reach markets with our historic focus on Asia Pacific, Latin America and the Middle East. We have coupled that expertise with our product and development team to create a simple solution for 2 way voice services with our software platform” said Barbara Dondiego, COO of AVOXI. “I am really excited about the product and its potential to help our customers.”
This announcement complements AVOXI’s recent release of Microsoft Teams Direct Routing and their industry-leading global voice platform.
ABOUT AVOXI
AVOXI delivers a new generation of international cloud voice solutions to companies that need to easily connect and converse with their customers. With unmatched depth and breadth of global coverage and virtual number types, and a software platform that provides visibility and intelligence to manage voice service like never before, AVOXI’s 5000+ clients are able to more effectively use voice to serve customers across geographic markets as part of a modern contact center approach. AVOXI’s global team of cloud voice experts prides itself on ensuring clients receive the highest level of service possible – anywhere and anytime.
Visit www.avoxi.com for more information.
For media inquiries, please contact:
Katharine Kellar, Director of Marketing Communications
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