AVOXI’s Valued Customer Onboarding
AVOXI's Valued
Customer Onboarding
AVOXI’s “white glove” onboarding program provides you with the support and resources your teams need to ensure a worry free and successful platform implementation.
AVOXI's Valued
Customer Onboarding
AVOXI’s “white glove” onboarding program provides you with the support and resources your teams need to ensure a worry free and successful platform implementation.
AVOXI's Valued
Customer Onboarding
AVOXI’s “white glove” onboarding program provides you with the support and resources your teams need to ensure a worry free and successful platform implementation.
Dedicated Support for Your Contact Center Success
Here at AVOXI, we understand your time is valuable. We want to make the most of it by providing your team with hands-on training and configuration support to set your business up for success. Our dedicated implementation managers will be there to guide you every step of the way as well as to answer any questions that may come up as you get started.
Program Benefits Include:
Dedicated Customer Implementation Manager
Every new customer on the AVOXI platform is assigned a dedicated customer implementation manager who is readily available to answer any and all questions you may have.
Live Training For You and Your Team
Receive up to 6 hours of live, hands-on platform training for your agents, admins and supervisors to ensure all team members become platform experts during the first 60 days with the AVOXI platform.
Product Roadmap Prioritization
Have a unique feature requirement not yet available in our platform? AVOXI collaborates with every new customer to identify opportunities for innovation. Your Implementation Manager will assess new feature needs and act as an advocate for your business.
Hands-On Configuration Assistance
Ensuring the AVOXI platform is properly integrated into your communications architecture is critical to the success of our partnership. We’re happy to roll up our sleeves to ensure calls are routing properly and that your business data connects seamlessly across all your technologies.
Access to AVOXI Academy & Platform Certification Materials
The AVOXI Academy provides you and your teams with a searchable resource center to quickly answer your questions. Platform certification is also available within the AVOXI Knowledge Center to further prepare your team members to work within the platform.
Onboarding Program Fee
The onboarding program fee is a professional services one-time charge for new customers adding contact center licenses or existing customers adding additional licenses (agent onboarding fee).
Initial Onboarding Fee for New Customers
$149.99
for up to 6 licenses
One-Time Agent Onboarding Fee
$24.99
per license
Best-in-Class Customer Support Around the Clock
Our in-house team of experts are strategically located around the globe to support your business 24/7/365. With defined paths of escalation and always-on support, you’ll have the multi-channel and multi-lingual support your enterprise can count on.
As someone working for a Contact Center as a Service (CCaaS) company, Avoxi has been a good partner on every stage of the project, since the initial onboarding to their support and Account Managers team. Highly recommended if you need voice solutions worldwide.
Oscar Orozco
Carrier Operations Engineer
AVOXI has helped us to grow our business across the globe. As we expand into new countries, we just get a new number from AVOXI. They make it simple and cost effective. Service is amazing. We highly recommend using them.
Brad Taylor
Executive / Owner
Great DID services. Very broad coverage with instant activation for most countries we need. Sound quality is high grade and prices are fair to use.
Ami Shalmon
CEO
AVOXI has a comprehensive system that allows for all your call center needs. Easy to work with, support is great. Great rapport with the product managers and support team to fix opportunities and create new innovations.
Vito Vicario
Software Implementation Administrator