Small Business Call Center Software – Best Contact Center Solution for Small Businesses
Small Business Call Center Software
Setting up call center software for business has never been so easy and affordable. Try our award-winning platform risk-free.
Easy-to-Use Software Platform
Launch call center software for your business in minutes. Manage users and system features from an easy-to-use interface.
Award-Winning Global Voice Network
Provision phone numbers in 170+ countries and assign local caller ID during for outbound calls in 80+ countries. Agents take and make calls from a lightweight softphone or mobile app.
Reduced Cost of Ownership
Call center software starts at just $19.99 per seat, no setup or minimum contracts. Get a 14 day free trial of our award-winning platform.
Try the Best Call Center Software for Small Business Risk-Free
Handle inbound and outbound calls, manage remote agents, and monitor performance from an easy-to-use browser interface. Integrate with your CRM and customer service tools to improve caller satisfaction, reduce errors, and automate tasks like call logging.
Manage your call center agents, phone numbers, customer service metrics, call routing rules and more from anywhere with an internet connection. No setup fees. No contracts. Free trial the best virtual call center for small businesses!
Expect the Best from Your SMB Contact Center
No other platform gives you so much functionality at such affordable pricing. Try the top call center software for small business risk-free.
Cloud Platform
Manage Your Contact Center in the Cloud
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- Seamless Setup and Support: Set up your virtual call center in just 1-2 days. Enjoy our VIP onboarding experience and 24/7/365 live support.
- Global Voice Architecture: AVOXI’s global voice network provides exceptional call quality and channel capacity around the world.
- Integrate in Minutes: Automate tasks and reduce errors by integrating your call center technologies such as CRM, helpdesk,& WFM applications.
- Consolidated Call Center Telephony: Simplify your telecom management processes. Provision phone numbers anywhere you need and manage all your carriers on one place.
Inbound
Manage Your Contact Center's Call Routing Rules from an Intuitive Interface
AVOXI’s contact center platform gives you what you need to optimize your sales and support teams’ call flows and customer interactions:
- Manage Telephony Across 170+ Countries: Our redundant network provides crystal-clear call quality around the word. Instantly provision phone numbers across 170+ countries.
- Intelligently Route Callers Automatically: Intelligently distribute calls with skills-based routing and unlimited IVR menus.
- Monitor Calls and Track Performance: Track KPIs and monitor performance from intuitive dashboards. Coach your agents with live monitoring, call scoring, call whisper and more.
- Improve Interactions with CRM Integration: Simplify workflows and provide agents with contextual customer screen pops when receiving calls by integrating your contact center software and CRM or ticketing platforms.
Outbound
Global Outbound Dialing Features Included with Your Contact Center Software
AVOXI’s cloud contact center platform makes it easier to manage your teams by seamlessly blending inbound and outbound calling features:
- Agent Softphone: Make and take calls from a secure WebRTC softphone, included with every agent license.
- Local Presence Dialing: Boost contact rates worldwide with localized caller ID during outbound calls. Local presence dialing is available in 80+ countries.
- Click-to-Dial: AVOXI’s free click-to-dial extension allows agents to make outbound calls by simply clicking a phone number from a webpage, spreadsheet, or your CRM platform.
- Coach Your Agents to Better Performance: Take advantage of call monitoring and agent coaching features like live dashboards, call whisper and barge, call scoring and more to improve team performances.
Monitoring & Reporting
Motivate Call Center Agents, Monitor Conversions, and Improve Customer Service
Ensure quality standards are met, improve team performance and monitor your contact center metrics from one intuitive interface:
- Live Dashboards and Analytics: Monitor your contact center’s KPIs from intuitive dashboards with drill-down analytics. Easily track call volumes, agent activities, and customer success metrics in real-time.
- Shared and Scheduled Reports: Track historical trends in your key metrics, share reports with team members with just a few clicks, and automatically distribute reports with scheduled reporting.
- Live Quality Monitoring: Monitor your key metrics with real-time performance dashboards. Attach feedback notes to call recordings, and track performance trends with call scoring and disposition reports.
- Call Coaching: Stay ahead of potential issues from your Live Coaching Dashboard, attach personalized agent feedback to recorded calls, and guide agents to better performances with call monitoring, barge, and whisper.
Affordable Pricing
Amazingly Affordable Cloud Call Center Solutions
AVOXI makes it easy to reduce the cost of managing a virtual call center without sacrificing system quality:
- Get More for Less: With plans starting at just $19.99, setting up your virtual contact center has never been more affordable.
- Avoid Setup Fees: No setup fees, no cancellation costs. AVOXI’s dedicated experts will help you set up and optimize your virtual call center within days.
- Keep Your Existing Service Numbers: Have numbers you would like to keep? Save with a month of free calls with every number you port to AVOXI!
Integrate with the Technologies Your Business Relies On
Streamline your workflow and stay connected with AVOXI's integrations.
Seamlessly connect popular business tools in just a few clicks!
Award-Winning Cloud Contact Center for Business
With notable recognition for our 20 years of global voice and messaging experience to our emerging solutions that are gaining adoption, AVOXI’s all-in-one platform delivers everything you need to successfully run and manage your global cloud communications.
What Customers Say
Don't just take our word for it. See why thousands of businesses rely on AVOXI as their global communications platform.
As someone working for a Contact Center as a Service (CCaaS) company, Avoxi has been a good partner on every stage of the project, since the initial onboarding to their support and Account Managers team. Highly recommended if you need voice solutions worldwide.
Oscar Orozco
Carrier Operations Engineer
AVOXI has helped us to grow our business across the globe. As we expand into new countries, we just get a new number from AVOXI. They make it simple and cost effective. Service is amazing. We highly recommend using them.
Brad Taylor
Executive / Owner
Great DID services. Very broad coverage with instant activation for most countries we need. Sound quality is high grade and prices are fair to use.
Ami Shalmon
CEO
AVOXI has a comprehensive system that allows for all your call center needs. Easy to work with, support is great. Great rapport with the product managers and support team to fix opportunities and create new innovations.
Vito Vicario
Software Implementation Administrator
Frequently Asked Questions
Launch your complete virtual call center platform in 1-2 days with AVOXI! That includes onboarding and coaching from an AVOXI implementation expert. Start a free trial to access your platform today.
Our affordable call center platform starts at just $19.99 per seat, no setup fees or contracts required!
Integrate your cloud contact center and CRM, WFM, helpdesks, and other tech platforms in just a few clicks! Learn more about contact center integrations
Yes, agents can select a local caller ID number for outbound calls from their softphone. AVOXI offers local caller ID numbers in 80+ countries and growing.
Every contact center user has access to 24/7/365 live support via phone or email. You can also create service tickets via email or chat from within your User Interface. There are no extra charges for premium support.
Yes! Submit the short free trial form and you will be given the option to choose the specifications associated with your VoIP call center's free trial period.
In addition to the best call center software for SMB, popular solutions from AVOXI include global SIP trunking and number porting.
Try the Top Virtual Call Center
for Small Business for Free
Start a free trial or schedule a demo and see why
AVOXI is the top choice for small business call center software!
