Healthcare Call Center Software
Healthcare & Pharmaceutical
Prioritize Patient Care with AVOXI
Keeping health and pharmaceuticals brands connected to patients with voice and contact center - all within one platform.
Simplify and Modernize Your Global Voice Communications
When any conversation could be critical, you need a reliable global voice platform that can keep you connected. AVOXI helps you deliver streamlined, personalized conversations that make your patients feel cared for.
With voice and contact center all within one platform, leading health and pharmaceutical brands are able to bring staff and patients together, regardless of where they’re located. From intelligent routing to connect your members to the right representative to local presence dialing options to support successful product trials, AVOXI makes it easy to modernize your business communications.
Boost Your Bedside Manner
Creating a positive patient experience that leaves them feeling safe and cared for after every call is important. That’s why leading healthcare, pharmaceutical and medical device brands count on AVOXI’s communication platform as the lifeline to their voice and contact center, keeping their team connected to patients in any location.
Route Calls Faster
AVOXI’s cloud voice solution makes it painless for patients to schedule appointments and connect with your team. With intelligent call routing, patients are quickly directed to the person best suited to handle their call the first time. In return, this enables your staff to reduce handle time and increase first call resolution.
Superior Call Quality & Worldwide Resilience
Leading health & pharmaceutical brands rely on AVOXI for our cloud-based services with fully redundant elements partnered with years of international expertise. Our team focuses on direct in-country services so you can focus on what matters most - your patients' health.
Support Customers in Global Markets
Deliver local and reliable voice options for your customers to purchase and receive support for medical devices and services. AVOXI’s platform makes it easy to tap into a robust inventory of hard-to-get international numbers and benefit from superior call quality and connectivity.
Introduce New Products to Market with AVOXI
Creating an accessible and convenient communications loop between clinical research teams and patients is vital when introducing new products. From advanced routing to call queueing, AVOXI helps you safeguard your voice to ensure your customers are getting routed to the right person, every time.
Get Feedback to Drive Innovation
AVOXI helps health & pharmaceutical brands collect valuable insights during their clinical trials. From customer feedback and concerns to valuable product insights, leverage our reliable business voice to connect with trial customers, regardless of where they’re located.
Make it Easy for Customers to Get Answers
Create a best-in-class experience by offering your customers a simple and user-friendly path to finding answers quickly. With our queue callback technology, callers won’t experience long waits and you’ll be able to better optimize your team’s time, reduce your business costs and improve overall satisfaction rates.
No Matter Your Provider
Just because you have an established PBX, Contact Center or Unified Communications provider doesn’t mean you have to compromise call quality. With our SIP integrations, you stay connected with your callers across 5 continents while still benefiting from AVOXI’s voice platform.
Support Your Local Markets with AVOXI TrueLocal™
TrueLocal provides reliable 2-way voice with guaranteed in-country local caller ID – vital for navigating complex logistics in hard-to-reach countries like China, Saudi Arabia, Malaysia and more.
Personalized Patient Experiences on Every Call
Increase brand loyalty and show your members you care by delivering personalized patient experiences on every call. Health and pharmaceutical brands leverage AVOXI’s voice platform to seamlessly integrate the technologies that matter most to their business.
With a few clicks you’ll be able to connect your CRM, Helpdesk or Chat and allow your agents to work within one platform - equipping them with everything they need to know about your customers before they even pick up the phone.
Member Data at Your Fingertips
Give your team the important information they need before picking up the phone to speak with customers. With AVOXI’s integrations, you’ll see important customer details directly on your web phone prior to answering so you can personalize conversations and increase patient satisfaction.
Automate Workflows & Dedicate More Time to Your Customers
Your team’s time is best served with your customers, not manually logging calls or pulling reports. Our platform makes it easy to connect essential technologies, automating tedious processes and increasing overall productivity across your call center.
Create Stronger Patient Connections with AVOXI Today.
Schedule a personalized demo with one of our experts, and let us show you how our solutions can take your healthcare and pharmaceutical operations to the next level.