Business VoIP Phone Solutions for Retail & Consumer Goods
Retail & Consumer Goods
Attract Repeat Shoppers with AVOXI
Helping retail and e-commerce brands increase customer loyalty with voice and contact center - all within one communications platform.
Simplify and Modernize Your Global Voice Communications
When every conversation matters, you need a reliable global voice platform that can keep up and scale as you grow. AVOXI helps you deliver streamlined, personalized conversations that keep your shoppers coming back for more.
With voice and contact center all within one platform, leading retail and ecommerce brands are able to better connect with their customers, regardless of where they’re located. From local presence dialing to increase customer engagement to intelligent routing to connect your shoppers to the right representative, AVOXI makes it easy to modernize your business communications.
Seamlessly Connect with Customers Online or In-Store
The shopping experience is evolving every day. That’s why leading retail and e-commerce brands are leveraging AVOXI to deliver everything they need, in one centralized platform.
Cloud Agility
AVOXI’s cloud voice solution makes it easy to create an omnichannel shopping experience. Remove the need for additional infrastructure and unnecessary costs by moving your voice to the cloud. In return, your store will be able to move faster and connect with more customers.
Support Shoppers in All Markets
Deliver a world-class experience based on location, communication preferences, shopping history and more to keep customers coming back for more. Regardless if you have an established PBX, Contact Center or Unified Communications provider, AVOXI’s platform makes it easy to tap into a robust inventory of hard-to-get international numbers and benefit from superior call quality and connectivity.
Deliver a Personalized Shopping Experience
Drive more purchases and increase brand loyalty by delivering a personalized shopping experience for your customers. Retail and ecommerce brands leverage AVOXI’s voice platform to seamlessly integrate the technologies that matter most to their business.
With a few clicks you’ll be able to connect your CRM, Helpdesk or Chat and allow your agents to work within one platform - equipping them with everything they need to know about your customers before they even pick up the phone.
Customer Data at Your Fingertips
Give your team the important information they need before picking up the phone to speak with customers. With AVOXI’s integrations, you’ll see important shopper details directly on your web phone prior to answering.
Automate Workflows & Dedicate More Time to Your Customers
Your team’s time is best served with your customers, not manually logging calls or pulling reports. Our platform makes it easy to connect essential technologies, automating tedious processes and increasing overall productivity across your call center.
Support Your Local Markets with AVOXI TrueLocal™
TrueLocal provides reliable 2-way voice with guaranteed in-country local caller ID – vital for navigating complex logistics in hard-to-reach countries like China, Saudi Arabia, Malaysia and more.
Never Miss a Call with AVOXI
Today’s retail environment is competitive. Chances are if you miss a call, your customers are going elsewhere. From intelligent routing to call queueing, AVOXI helps you safeguard your communications to ensure your shoppers are efficiently getting routed to the right person, every time.
Meet Them Where They Are
From phone orders to in-person pickups, AVOXI helps you meet your customers where they need you. Leverage our reliable business voice to connect with shoppers based on their preferences, regardless of where they’re located.
Intelligent IVR
Your customers are only a credit card and a few swipes away from a purchase. That’s why it’s critical to make sure they get to the right person at the right time. With our hosted IVR you’ll be able to optimize your team’s time, reduce your business costs and improve overall satisfaction rates.
Discover the Power of AVOXI's Cloud Voice Solutions
Schedule a personalized demo with one of our experts, and let us show you how our solutions can take your brand operations to the next level.